DIDCOT O2 Store - Horrific customer service experience

[Anonymous]

I want to share my experience here, as I can't believe the way I was treated. Friday 24th, in the morning, I logged onto the O2 website and upgraded. Because I work in Milton Park, I chose the Didcot store to collect my new Iphone. I cannot fault the online process, it was effortless, flawless and I was made aware at all stages of the process, however, I was let down by the in store assistant and the overall experience , and my day was worse off for it.

At around 11:15, that day, I walked into the Didcot store and politely asked, to the first assistant who aproached me : "Hi, I am her to collect my phone." I was totally unprepared for the answer that I receievd and I quote the Exact words he used : "Well, you'll have to give me more information than that!". 

I have never in my 45 years of existence on planet earth, been treated with such utter disdain and indifference from a shop assistant. What ever happened to common human decency and civility?

So, O2, you have my number.  I'm waiting for your call.Sincerely

Martyn Ward

[Cleoriff]

Hi @Anonymous Welcome to the forum. This is customer to customer based so no one from O2 officially will respond to you here. If you wish to make a complaint...please follow this link..http://www.o2.co.uk/how-to-complain

[MI5]

Give CS a call on 202 in the first instance to report the matter.
I'll also tag @Toby who may contact you for more details.

[Anonymous]

@Anonymous Did you receive your phone after that?

[Anonymous]

Ahah! Thank you. I have contacted the o2 complaints department.

[Anonymous]

Yes I did. Thank you

[Cleoriff]

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@Anonymous wrote:

Ahah! Thank you. I have contacted the o2 complaints department.

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Good call and hope things go well from now on @Anonymous..

[jonsie]

I see the problem....you bought online so no commission for any store staff.....