Customer services
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on 26-08-2016 11:29
Employ more people
Employ more people that use English as their first language.
Answer calls with in five minutes.
Remove scripts from in front of staff.
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on 26-08-2016 11:51
Hi @fedupfred Very good in theory but some staff need scripts. However a good plan is to come to this forum with any non account related issues and I am sure someone will be able to help
Veritas Numquam Perit
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on 26-08-2016 11:58
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on 26-08-2016 11:58
appreciate the feedback @fedupfred Was there a particular issue you are having problems with? As @Cleoriff mentioned there are a ton of very knowledgeable members here on the forum who can help!
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on 26-08-2016 12:05
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on 26-08-2016 12:05
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-08-2016 12:11
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on 26-08-2016 12:11
Am I missing something ?
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on 26-08-2016 12:12
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on 26-08-2016 12:12
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-08-2016 13:06
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on 26-08-2016 13:06
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on 26-08-2016 14:31
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on 26-08-2016 14:31
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 26-08-2016 14:54
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on 26-08-2016 14:54
The secret is to keep ringing until you get an adviser you are happy with who can help you.
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on 26-08-2016 15:10
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on 26-08-2016 15:10
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

