Re: Customer services

fedupfred · ‎26-08-2016

Employ more people

Employ more people that use English as their first language.

Answer calls with in five minutes.

Remove scripts from in front of staff.

Cleoriff · ‎26-08-2016

Hi @fedupfred Very good in theory but some staff need scripts. However a good plan is to come to this forum with any non account related issues and I am sure someone will be able to help

Veritas Numquam Perit

Martin-O2 · ‎26-08-2016

appreciate the feedback @fedupfred Was there a particular issue you are having problems with? As @Cleoriff mentioned there are a ton of very knowledgeable members here on the forum who can help!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎26-08-2016

Tugo I assume?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

fedupfred · ‎26-08-2016

Non account issues ?
Am I missing something ?

MI5 · ‎26-08-2016

This is a customer forum so we can help with issues that do not involve access to your account to resolve.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎26-08-2016

@MI5 wrote:
This is a customer forum so we can help with issues that do not involve access to your account to resolve.

Yes any advice given in relation to the above... will invariably mean we ask you to contact customer services.

Veritas Numquam Perit

MI5 · ‎26-08-2016

As we did on your tugo thread.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-08-2016

The secret is to keep ringing until you get an adviser you are happy with who can help you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-08-2016

And always easier to get through around 8.00 in the mornings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.