Customer services say they can't transfer former Virgin numbers to new O2 phone contracts

[ExVirginUser]

Has anyone else had this problem and can anyone offer a workaround?

I bought a new pay monthly phone for my wife on O2 via Mobile Phone Direct. She already had an O2 SIM only contract which had started as a Virgin Mobile account, so I thought it would be a simple matter to transfer that number to the new phone.

I rang customer service to see why the old number hadn't transferred to the SIM that came with the new phone several days after I set it up. I was told that they are not currently able to move these former Virgin numbers to new O2 contracts and they have no date confirmed for this problem to be fixed.

That means if my wife wants to keep her old number, I'm going to have to continue paying for both phone contracts! I can't even "leave" the old O2 account by requesting a PAC code, apparently. 

Surely there has to be some workaround other than either losing the old phone number or continuing to pay two bills.

[Russt]

Hi  @Dave-O2 similar issue here, hoping you can help, have sent PM, thank you

[Dave-O2]

Thanks @Russt 

I've got your PM and i'll be respond as soon as i can 👍

[Kw200]

Could you help me with the same issue @Dave-O2 ?

[Dave-O2]

Afternoon @Kw200 

I have your PM message and i'll be back in touch as soon as i can 👍

[Kw200]

Big thanks to @Dave-O2 for sorting this!