Customer services say they can't transfer former Virgin numbers to new O2 phone contracts

[ExVirginUser]

Has anyone else had this problem and can anyone offer a workaround?

I bought a new pay monthly phone for my wife on O2 via Mobile Phone Direct. She already had an O2 SIM only contract which had started as a Virgin Mobile account, so I thought it would be a simple matter to transfer that number to the new phone.

I rang customer service to see why the old number hadn't transferred to the SIM that came with the new phone several days after I set it up. I was told that they are not currently able to move these former Virgin numbers to new O2 contracts and they have no date confirmed for this problem to be fixed.

That means if my wife wants to keep her old number, I'm going to have to continue paying for both phone contracts! I can't even "leave" the old O2 account by requesting a PAC code, apparently. 

Surely there has to be some workaround other than either losing the old phone number or continuing to pay two bills.

[Russt]

Hi  @Dave-O2 similar issue here, hoping you can help, have sent PM, thank you

[Dave-O2]

Thanks @Russt 

I've got your PM and i'll be respond as soon as i can 👍

[Kw200]

Could you help me with the same issue @Dave-O2 ?

[Dave-O2]

Afternoon @Kw200 

I have your PM message and i'll be back in touch as soon as i can 👍

[Kw200]

Big thanks to @Dave-O2 for sorting this!

[AdamB09]

@Dave-O2 my brother and I have had the same issues as discussed above. We spoke to the custom services teams on the phone many times and even went to an O2 store last week to try and sort out the transfer of numbers but to no avail. Please can you assist

[madasaf1sh]

@AdamB09 

Dave is currently not on the community, sorry but you are going to have to perserve with customer services as not sure if @Kei-M_O2 can assist

[AdamB09]

@Kei-M_O2 as Dave is not available. Please can you assist

[AdamB09]

Thank you for the heads up. I’ll try with Kei and see what happens!

[Enlli]

Personally I would get a PAC code for my Virgin number an put it on a cheap PAYG SIM 

I would then get a PAC from them and transfer it to O2

Sounds like messing but it's quite easy and probably a lot quicker and a lot less hassle than dealing with O2