Solved: Re: Customer service

CJ2020 · ‎05-09-2020

I recently (3/9) rejoined O2 after many years with EE taking up a pay monthly contract. I've had to call customer services a couple of times since then and noticed that their customer service line is almost designed to direct you to online help then cut you off. Is this just an issue brought on by the Covid pandemic and reduced staff availability (which is understandable) or is this normal service ? One thing I'll say about EE, their customer service was outstanding.... Hopefully I've not made a huge mistake switching.....

MI5 · ‎05-09-2020

@CJ2020

Worse one of all through the Covid crisis tbh, but not usually this bad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎05-09-2020

@CJ2020

Worse one of all through the Covid crisis tbh, but not usually this bad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CJ2020 · ‎05-09-2020

Bit of luck I won't need them after I'm up and running then... Cheers 👍

MI5 · ‎05-09-2020

Shouldn't need them much at all and there's always us for anything that doesn't need account changes @CJ2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CJ2020 · ‎05-09-2020

Will definitely be monitoring the forums, seems like a great source of knowledge

MI5 · ‎05-09-2020

We do our best

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.