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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 44105 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35990 Views
  • 45 replies
  • 6 kudos

Kudos for "Off Topic"?

I realise that kudos are a way of saying "Thank you" for the support and advice in the main sections of the Community and that "Off Topic" is the fun section.However, in "Off Topic", members have shown support and comfort to each other - as I, myself...

Mi-Amigo by Level 47: Going Places
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  • 18 replies
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O2 Overpayment Refund - Still waiting after 6 MONTHS

I cancelled my O2 contract back in September 2018 and after endless phone calls to O2 it's taken until March 2019 for someone to realise that I have cancelled my services. Not only have o2 been taking payments from my bank account without my consent ...

Mikes by Level 1: Joiner
  • 2870 Views
  • 7 replies
  • 0 kudos

Augmented Reality in Apps

Hey everyone, As I was doing a bit of online reading this morning, I found out that the game Angry Birds was going to integrate Augmented Reality soon. This follows the success of Pokemon Go in the past few years, and the upcoming Harry Potter Wizard...

EmilieT by Former Staff
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  • 6 replies
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What do you look for in a new phone?

Hi everyone, When it comes to chosing our trusted tech companion, we all have different priorities in mind. The most tech savy of us will look at specific specs, while others might have in mind a special need they have, or a more aesthetic focus. Wha...

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EmilieT by Former Staff
  • 5547 Views
  • 20 replies
  • 0 kudos

sim only £20

Both Vodafone and 3 are offering £20 a month 100gb, Unlimited mins and text and roaming in 71 countries deal. How come youre not matching that ? 25gb for £20 on sim only maybe good but your going to loose customers as theyre offereing same value of m...

Ursula - Fraudulent Charges

Just want to say a big thank you to Ursula, who has just helped me deal with unauthaurised charges on my account! I called o2 feeling very stressed out and left the phone call a very happy customer She was extremely understanding, explained the situa...

Boosting signal and Boost boxes

Can anyone explain to me the rationale behind not offering pay monthly customers a boost box to improve signal please? o2 tried to explain it to me yesterday, but I still don't see the logic when I don't have a good service. The full story: Until a f...

positive feedback

just wanted to say a huge thank you to o2 Brixton branch staff.went on the 11th to upgrade to a phone and was served by nehemiah who was friendly and professional and made sure everything was perfect.I went again on the 13th because there was a fault...

fati by Level 1: Joiner
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  • 2 replies
  • 3 kudos

O2 website

The website asks to help choosing a phone, great? so i fill in my requrements "all i want is a hot spot phone". the website says the Nokia 3310 but cheaper is the Alcatel 20.38 (£5). its nice and cheap so i buy. upon receiving, it does not have wifi ...

2O by Level 1: Joiner
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  • 9 replies
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DPD/02 NIGHTMARE.... S10+ NO DOOR NUMBER?

Wow, my luck with O2 is terrible to say the least. I pre order the S10+ on the 20th feb, 7th of March get an email saying order will be delivered Monday Fine… Stay off work on Monday 12pm arrives so I ring DPD as I’ve not had my hour slot.. DPD tell ...

evelx by Level 1: Joiner
  • 2331 Views
  • 3 replies
  • 0 kudos