General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Delivery

Really disappointed. Ordered upgrade online at 11pm last night, website and email I received clearly states will deliver next day 6-10pm. This didn’t arrive. When I checked tracking on dhl/uk mail site this now says won’t arrive until Mon 25th, when ...

Resolved! change ringing tone to the Uk one while abroad

I don't want my clients to hear an abroad ringing tone when I'm outside Uk. How can I change the ringing tone to the Uk one while I'm abroad? Are there any Uk ringtone boltons, apps or diverts I can use? I'm on IPhone 4.I know this question has been ...

Waiting to be served

Like a good O2 customer I arranged my upgrade online, choosing to collect my new phone in store. I was very unhappy therefore to have to stand waiting for nearly twenty minutes while the four shop assistants served seated customers. I understand that...

Very poor 4G service at railway stations in London

Take your pick - Clapham Junction, Victoria, London Bridge and probably many others. I can receive a high strength 4G signal on my iphone - seemingly - but the phone can't use it to download data. For years O2 have been operating this phantom 4G serv...

Bookworm for the phone

There's a free game called Bookworm for the PC. Is there a free version for the mobile phone, namely a Galaxy J4+?

Sensible data allowance for pre-teen daughter?

Hi. Could anyone tell me please how much is sensible data to have for a 13 year old daughter?I have no idea about data usage and the right “bolt” to add? She uses Instagram sensibly, stream some music videos and the odd film or episode from Netflix b...

USA ROAMING NIGHTMARE on 02

I been a loyal customer for o2 for over 10years, and I always loved how 02 treats their customers. Eventough they have mediocare 4G speeds in london, I was happy with what it provides. For work reasons , I recently upgraded my o2 contract to include ...

Sorry a phone mast close to you isn’t working...

Has anyone else noticed there seems to be a LOT of masts not working at the moment? Wherever I seem to search on the Status Checker it says... ‘Sorry a phone mast close to you isn’t working’. I’ve done home and work postcodes and then big towns like ...

Bad to worse

So O2 were carrying out a 'network upgrade' in my area the past few days & so service has been hit & miss but then they apparently completed the work & everything was running great. I beg to differ. As far as I can see all they've done is decommissio...

RPI Increase 2019

Officially just been notified by text that the RPI increase from April will be 2.5%