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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Resolved! PAC

I just wanted to thank 02 for making it nigh on impossible to request my PAC code, have decided it is much easier to just take on a new number. I won't be coming back.

Anonymous by Not applicable
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Roaming

My main residence is UK however I spend a lot of time in Spain, sometimes, up to 60 days in one trip. Having listened to BBC news this morning there seemed to be a suggestion that the network providers may charge users if they go beyond a normal holi...

Anonymous by Not applicable
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O2 mobile data dongle

I bought a sim only data dongle from O2 a few months ago on a 24 month contract. The signal is strong but the download speed is abysmal, averages about 6 mb/sec. It has been as fast as 14mb/sec a few times but is usually arond 2 - 6 mb/sec. The uploa...

Anonymous by Not applicable
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payg charges reduced

3p a min 2p a text 1p per mb on classic payg from 18th jan. This makes 02 one of the cheapest big networks now on payg. Just got text. Good news for low users like me

Alanjones by Level 2: Apprentice
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Data only SIM traffic management - Streaming

I've been having problems streaming HD and 4k content over my O2 40GB per month SIM, I have installed in a TP-Link MR6400 v2 4G LTE router and I have great signal (100% according to the router). www.speedtest.net shows good results about 45Mb/s but f...

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Anonymous by Not applicable
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  • 4 replies
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Updated and removed

Since o2 has updated trail blazers I no longer fit the criteria, what a great way to say thanks for your responses anyone else have the same issues

Anonymous by Not applicable
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VERY POOR CUSTOMER SERVICE, MISLEADING CORRESPONDENCE.

I have been a loyal customer of O2 for almost 10 years, always paying on time and never even considering using any other network provider. I had two contracts with O2, one which came to an end in October 2017. I received a letter saying that I was pa...

Anonymous by Not applicable
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Resolved! NOT a smartphone so what else

For highly personal reasons Ive rejected a smartphone (dont ask). I realise this is really a phone site BUTI'd like access ebooks, email, a few apps ,music practice but not films or games. Would a tablet be easier and more versatile to learn to take ...

Jenny105 by Level 15: Gaining a Reputation
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0330 303 5325

I know there have been posts re the above number before and I am big enough and ugly enough to send them off with a flea in their ear. It seems however that these guys are re-commencing their out bound offensive to unsuspecting O2 customers. What got...

jezza1234 by Level 12: Nimble
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Samsung J3 2016

Memory is next to useless, some stuff won't transfer to SD card, I can't even update any apps never mind download any more. Dont get ripped off for two years like I did, insist on a 2017 model which is 16gb, or get one from someone else. When called ...

PatJ3524 by Level 1: Joiner
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  • 6 replies
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