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AylissaH · ‎20-09-2020

Hey all! So today I’ve spent 1hr in a local store and on the phone twice with different customer service agents trying to add a direct debit. I was getting nowhere till 5.30pm tonight I rang up and spoke to a lovely man called Lwanda who spent a good 30 minutes with me and doing everything he could and didn’t give up but he was going to raise the issue as he couldn’t get it to work. 15 minutes later he rings me and tells me he didn’t give up and he’s done it! Thank you so much!!

He went beyond the extra mile today!!

MI5 · ‎20-09-2020

Good to hear and thanks for the feedback

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-09-2020

@AylissaH

Thanks for posting. I'll tag our community managers @Marjo and @LukasB . They will feed this back for you.

Pleased it's sorted and well done Lwanda.

Veritas Numquam Perit

LukasB · ‎21-09-2020

Hey @AylissaH thanks for the nice feedback. I will send you a private message on here to ask for some more details so we can get the good feedback to the exact right person.

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