Re: Customer Satisfaction

John53 · ‎10-04-2017

Was speaking to Calvin earlier today in the retentions department, had some really great service from him, only problem is after I had completed payment the call got cut off and I didn't get to thank him. Is there anyway I can fill out a satisfaction survey for him?

Thanks

Anonymous · ‎10-04-2017

@MercedesS @Martin-O2 & @Marjo can feedback for you

Marjo · ‎10-04-2017

Hey @John53 Great to hear you had a positive experience! Thanks for posting about it. I'll drop you a quick PM to ask for some details so we can track down the correct advisor and give them your feedback.

Also, welcome to the forum!

Catastrophe60 · ‎31-07-2019

Hi! Just had great customer service off Vishal, can't find the survey to thank him. This is new mobile and I'm still trying to get the hang of it. 😕

Cleoriff · ‎31-07-2019

Hi @Catastrophe60

Thanks for your positive post. I'm sure one of our managers will feed this back for you

@Marjo @EmilieT @Martin-O2 ?

Veritas Numquam Perit

jonsie · ‎31-07-2019

Nice one Visha, thanks for posting @Catastrophe60

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎31-07-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎31-07-2019

Thanks for the tag @Cleoriff and thanks for taking the time to feedback @Catastrophe60 ! I'll drop you a quick message so that we can track down the advisor you spoke with and pass on your comments.

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