General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Email from @mediamessaging.o2.co.uk?

I have received an email from @mediamessaging.o2.co.uk saying that the number 0779******* has sent me a picture message. There is an attachment of 69bytes named id-0000.txt. I have never received one of these emails before and am wondering if it is a...

Insurance Claiming Delivery Failed

So, I've sent my phone to the so called "Insurance claiming". Got an email notifying me that the parcel would be with me by the next day supposedely the 1st of August. Today is the 6th and nothing has been delivered. Also the tracking number is wrong...

Phone Mast Still Down in East Sussex - TN36 Postcode

Anyone else getting frustrated that they are not getting any mobile coverage in the TN36 postcode please ?The mast has been out for weeks and I am paying for a service and not being able to use it

Hi folks back still with a touch of email mysteryies

Hi with all this tennis, football , sun and swimming and Scotland Ive been out of touch. Im getting my head round a smartphone at last with Amplicomms duffers phone , Gradually moving over to Android version. At last . But my hotmail email is still m...

Positive Feedback - Customer Service

Today I visited the Stamford Branch with a network issue. I was served by Adam, who was most knowledgable and sorted my problem without any issues. He also advised me on a better value plan for my usage. I can't fault Adam's customer service and hope...

Nearly pulled the trigger on S9 Plus

My upgrade is due in November but when I checked the app I can upgrade early YAYChecked the deals £30 up front £48 for 1gb data!!! Checked CPW same phone £99 upfront £38 per month and 30gb data Think I'll just wait till November and off to CPW.

Netflix Offer

Bit mis leading to advertise most phones with Netflix offer, only to find out 2 weeks later it is depening on the tariff only and not the phone. 500mb contract does not qualify. A bit like buying a plane ticket and finding out the advertised price is...

4G in germany

I have been travelling around Northern Europe and has no trouble with mobile data in Scandinavia but in Germany it has been very bad. When my phone (iPhonesX) shows 4G, that means data doesn’t work or only extremely slowly. When it showed 3 G then it...

3G & 4G signal issues in Canary Wharf London

Hi All, Does anyone else suffer from terrible voice and data quality in CW London (E14) ? I can be stood in the middle of any open space or indoors on the 40th floor of one of the towers by a window with no signal. I literally show 2 bars of "E" on m...

O2 deposit

Hi I've recently took out a contract with O2 and had to pay a deposit as I've been working abroad for a few years, (fair enough).I was told that the deposit would be refunded back to my bank account after the 3rd payment was successfully made, (which...