Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 50479 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39364 Views
  • 45 replies
  • 6 kudos

No network

There in network this has massively disrupted my day and busisnes calls I make. I do not want to pay for something that doesn’t work. I hope there will be some recompensation for this inconvenience!!

Pati44 by Level 1: Joiner
  • 1100 Views
  • 3 replies
  • 0 kudos

Bad service

Hi there not been able to use phone for most of the day as many others ...needed my sat nav...no go...needed my offer codes at a birthday meeting for discounted bill ....no go.... then school couldnt get hold of me to pick my son up from school as he...

Pskuk1 by Level 1: Joiner
  • 843 Views
  • 3 replies
  • 0 kudos

No network

Had no network all day. I sincerely hope that they will be some recompense for you not providing a service.Why should I pay when I'm not receiving a service that you should be providing as per my contract with you

Resolved! freetext

I miss the free text facility on the 02 home page,,,when will it be restored .

freetext by Level 1: Joiner
  • 4982 Views
  • 29 replies
  • 0 kudos

So if o2 had enabled esim!!

Well the outage yesterday highlighted the need for a plan bSo if o2 had supported esim second provider a lot of people may have been able to get around the no data issue !Your thoughts

adamtemp64 by Level 66: Unequalled
  • 2214 Views
  • 8 replies
  • 0 kudos

Multiple text copies

In the last few days when I send or recieve texts they come with up to eight copies - is this something to do with the recent data problem?

aland by Level 1: Joiner
  • 2046 Views
  • 3 replies
  • 0 kudos

Network down

I understand that a lot of people have had this issue.Yesterday everything for me on o2 was down. 4G/3G, Texts, Calls, everything. I only switched to o2 from EE a matter of months ago, and already IVE RAN INTO A PROBLEM! Honestly you’re cheaper, but ...

RL by Level 1: Joiner
  • 1557 Views
  • 5 replies
  • 0 kudos

On hold for hours

HelloI have been on hold for 6 hrs 27 mins. My 4g is not back up. Nor 2 or 3g. I only have h+Has anyone else been on hold for so long over this data issue?

CC10 by Level 1: Joiner
  • 793 Views
  • 2 replies
  • 0 kudos

refunds

since the outage yesterday & things starting to allegedly work again any text message i send, sends continuously 10 times for one message then says message not sent {recipiants having same prob as they are / were on O2 network}i dont suppose we will ...

Gwarred by Level 1: Joiner
  • 757 Views
  • 1 replies
  • 0 kudos

O2 down yesterday

O2 was down all day yesterday. I use my phone for my job and it has let me down massively as I could not contact people which has also lost me money. Not happy as I pay £60 a month for my phone and only realised it was broken via someone else telling...