Cruising - anyone else been fleeced by O2?

Anonymous · ‎03-07-2017

Just been on a cruise, turned phone on to Airplane mode to avoid charges. Was told by O2 it was fine to leave data turned on! Bill shows Iceland charges of over £40, despite it being on the list covered by O2 travel. Never used phione at all when Onwaves network was showing. Anyone else feel they have been badly advised??

Had long online chat the other day and was promised a response, but no joy so far!! Meanwhile they have taken the money out of my bank.

Anonymous · ‎03-07-2017

@Anonymous Cruise liners operate their own networks so it won’t be o2 at fault. You need to contact the cruise people I think

MI5 · ‎03-07-2017

If you feel badly advised make a complaint http://www.o2.co.uk/how-to-complain although you should of had warnings about the on board prices from the shipping company.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎03-07-2017

This doesn't make sense. If you have left your iPhone in flight mode the whole time then there is no way it can connect unless you have accidentally switched it off.

ive been on many ships with its own networks and also aircraft with there's all over the world. I've never ever had any charges from the ships or aircraft I've been on with leaving phone in flight mode.

I did get get charges when I switched flight mode off and i received a SMS from the liner / aircraft of the charges and I knew what to expect.

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

madasaf1sh · ‎03-07-2017

This has absolutely nothing to do with o2, but how mobile networks on cruise ships work and plane mobile networks work, and charging works, which has been the same since mobile roaming first began...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎03-07-2017

"Onwaves" network wouldn't have been showing if phone was in flight mode, so clearly it wasn't.
Your phone will use data in the background automatically, regardless if you use the phone or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎03-07-2017

This is what didn't make sense. There is no way of charges if phone was in flight mode.

i travel all over with different phones and I've never had ever a charge when a phone is in flight mode. My friend are the same. Flight mode not charge.

more info on costs of ships and planes etc

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cruise-Liners-Aircraft-Charges/m-p/1058892#M131...

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Anonymous · ‎04-07-2017

Turned it on when I knew I was in port, received text from O2 welcoming me to Iceland and saying Data etc. was £1.99 a day. As soon I was away at sea I turned it back on to Flight mode

Anonymous · ‎04-07-2017

I have complained, but had no response. My complaint was registered by an online chat person.

MI5 · ‎04-07-2017

It is up to 10 working days for a response from complaints.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.