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Credit checks and upgrades

Janwwms
Level 1: Joiner
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on ‎04-04-2024 13:07

on ‎04-04-2024 13:07

It appears that since joint up with virgin, o2 now run a full credit check for an upgrade?!

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jonsie
Level 94: Supreme
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on ‎04-04-2024 13:12

on ‎04-04-2024 13:12

Yes it's a policy change and an O2 business decision

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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madasaf1sh
Level 79: Lord of the Boards
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on ‎04-04-2024 13:29

on ‎04-04-2024 13:29

To be fair @Janwwms a search has always been added for the Device Plan, as it is a regulated product.. 

I did an Upgrade recently and as long as you have a clear payment history with o2 then it should be fine... 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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