Could Not Activate Cellular Data Network - Page 3

Anonymous · ‎21-07-2009

Anyone else having this issue? I'm in London. There is a message on 02 customer service number stating they are having issues and working to resolve ASAP.

Anonymous · ‎28-07-2009

I know on Twitter o2 states that the problem has been fixed. But where I am (Bamber Bridge) I am still having problems with internet and calls.

At work I always had a signal although weak. Now I regularly get no service and "Could not activate cellular data network" errors.

So in my opinion the network is not operating as prior to the server room fire.

Anonymous · ‎28-07-2009

Found this on another forum... I've just changed the Cellular Data Network setting as stated, and I'm back in business...

"Hi, just had the same problem after installing 3.0 on my 3 G iphone "Could not activate cellular data: You are not subscribed to a cellular data service." So I phoned up O2 and they advised the to change the two APN's by entering the following.
Go into General > General> Cellular Data Network > APN and enter mobile.o2.co.uk .
Go into General > General> MMS > APN and enter wap.o2.co.uk
Both APN were previously idata.02.co.uk which was right for previous OS."

Anonymous · ‎28-07-2009

Yes down once again in London too. Also I note that parts of the O2 website are not accessible due to 'Maintenance'.

Will O2 please post updates to this forum as some of us are not able to access Twitter!

(At what point did it become acceptable / preferrable to update customers via twitter and not via the O2 website?)

Anonymous · ‎28-07-2009

How do I get O2 on Twitter? :robotindifferent:

Anonymous · ‎28-07-2009

I must admit the information on this is terrible.

My APN info is: payandgo.o2.co.uk, is this correct for pay and go customers?

Anonymous · ‎28-07-2009

The information available by O2 is worse than terrible. It's non-existent. Last week I found out about the issues via other customers on this forum and the BBC.

This week, when trying to navigate to the support section from the O2.co.uk website a message appears stating 'Sorry, this area of o2.co.uk isn't currently available'.

Great. Just when another issue seems to be taking out their Network, the support pages are not accessible. If I were a cynical man I'd suggest that might benefit O2 by limiting the number of people who find their way here and post disgruntled comments.

Anonymous · ‎28-07-2009

I must admit the information on this is terrible.
My APN info is: payandgo.o2.co.uk, is this correct for pay and go customers?

Yeah, password is vertigo.

Anonymous · ‎28-07-2009

The information available by O2 is worse than terrible. It's non-existent. Last week I found out about the issues via other customers on this forum and the BBC.
This week, when trying to navigate to the support section from the O2.co.uk website a message appears stating 'Sorry, this area of o2.co.uk isn't currently available'.
Great. Just when another issue seems to be taking out their Network, the support pages are not accessible. If I were a cynical man I'd suggest that might benefit O2 by limiting the number of people who find their way here and post disgruntled comments.

Of course, I don't know ANY other internet provider that doesn't at least have a working network status page. Can't you put it on another server that isn't brought down with everything else? Sheesh.

Anonymous · ‎28-07-2009

This is classed as a "single point failure" and in this day and age is Ridiculous!

Anonymous · ‎28-07-2009

Their own site www.o2.co.uk is down too.

http://www.theregister.co.uk/2009/07/28/o2_down_again/