Re: Complaints

Anonymous · ‎30-11-2011

Has anyone on here ever complained via email? I've been having problems and going over the phone is getting me nowhere so I've resorted to emails just so I have a record of communications and I'm not sure how long I should wait before expecting a reply?
Thanks!

Anonymous · ‎02-12-2011

Have you been emailing complaintreviewservice@o2.com? If you've made a complaint over the phone that hasn't been resolved to you satisfaction then they're the next department you contact. They usually get back to you in about a week.

Anonymous · ‎07-12-2011

When you contact them make sure you tell them your full name, address and password on the account otherwise they email you to ask this information then you have to wait another few days for an answer back.
I think they do this on purpose so people give up.
But TBH they are not much help on email either
Bx

Anonymous · ‎07-12-2011

When you contact them make sure you tell them your full name, address and password on the account otherwise they email you to ask this information then you have to wait another few days for an answer back.
I think they do this on purpose so people give up.
But TBH they are not much help on email either
Bx

They do it to verify that you are who you say you are.

Anonymous · ‎07-12-2011

Thanks everyone, they weren't that much help really lol, kinda ignored my main complaint and focused on the bit I didn't care that much about. (My fault for including I guess). Anyway cheers for the replies!

Anonymous · ‎26-12-2011

What was the complaint regarding?

Anonymous · ‎27-12-2011

I've been having problems with O2 regarding my contract so have spoke to CS on numerous occasions. I was given the Customer Service Review email address and told I'd get a reply in 24 hours. So I emailed last Monday (19/12/11) and am still awaiting a reply. I tweeted O2 on Friday (23/12/11)and through DM they gave me another email address. I then emailed that address and am also awaiting response. I understand it's Christmas but any idea on when I should expect a reply? I'm getting increasing annoyed at how O2 are treating their customers recently.
Thanks.

jonsie · ‎27-12-2011

It can take 7-10 days before you get a reply so have patience and they will respond to your complaint. Did you get an auto response for your email which would verify that they received your complaint?

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Anonymous · ‎28-12-2011

I did on the 1st but not 2nd.

Anonymous · ‎07-01-2012

hi there i made a complaint by email a few weeks ago and still waiting on
a reply as well it now becoming a bit of a pain that i have to keep contacting them that is costing me money each time i call to be told the same thing we are dealing with the complaint if it goes on for much longer will be getting in contact with offcom