Complaint

[Anonymous]

O2 you need to make your website more comsumer friendly and stop using call centres aboard that cannot handly important issues.

My husband lost his iPhone so I reported it lost on Saturday 10th August and I asked for it to be barred via Live Chat (spoke to Nigel) and was told bar had been put in place and a new simm would be sent out in 3 working days.

iPhone was found and handed into train station (lucky it has a passcode on it) I collected it and when I switched it on I could see it still had a signal.

I used Live Chat again as I wanted to find out why barr was not put in place some woman from call centre could not find reference number on her system that Nigel gave me.

I called 0844 809 0202 and spoke to Ann and she said she did not know why the system failed but I should use this number in future and log my complaint on here. 

[adamtemp64]

Good advice to lodge your complaint here we are all customers like you.

Follow The full complaints review service in the code here http://www.o2.co.uk/support/consumer-and-complaints-code-of-practice

especially the impartial review service

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe...

[Anonymous]

Hi,


Yet another failure by Live Chat !

@Chiara could you also give this as feedback ?

[jonsie]

I personally wouldn't trust webchat with such an important issue, yet another instance of poor customer service and, as reported in a recent current thread, could have had serious charges for unauthorised calls.

Report your phone lost or stolen