Compensation

Megan1 · ‎06-12-2018

Will I get compensation when the network was down as I was waiting on an important call.

MI5 · ‎06-12-2018

No.
You weren't the only one who suffered.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎06-12-2018

Not likely if its back on tomorrow.

See main thread here https://community.o2.co.uk/t5/Welcome-News/O2-Network-Issues-6th-December-2018/m-p/1177626#M28139

Veritas Numquam Perit

Anonymous · ‎06-12-2018

Very likely no

jonsie · ‎07-12-2018

@Megan1 wrote:
Will I get compensation when the network was down as I was waiting on an important call.

Now there's a coincidence, so was I.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

DanielPA · ‎07-12-2018

Thanks for reporting issues with the network. As others have mentioned above, we have an official topic about this so we're locking this thread to keep the conversation in one please. Please use this thread for updates and to share your feedback.

Thanks,

The community team.