Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[pgn]

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@TallTrees wrote:

Kudos facility not always available 

Just happened now 😳 

Hope this isn't going to be ongoing

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Kudos not available in some Off-Topic sections, by design (of a former board manager) @TallTrees - but you can Report a post if it is the wrong place, with where it SHOULD be, then revisit and give Kudos. I think I saw the post you are referring to earlier and asked mod to move it to Other Products and Services as it related to Bolt-Ons. I guess Tech Support board would have done also 👍🏼

[TallTrees]

Noted @pgn 

I know off topic has no kudos 😫

[Oxonian]

I too have noticed @Kei-M_O2 that my e-mails from the community have been going into Spam ; that's Gmail too. 

[pgn]

As @BobM highlights here:  https://community.o2.co.uk/t5/Off-Topic/Summer-Bank-Holiday-Brain-Teaser-Mon-26-Aug-2024/m-p/1743191...

The issue is still very much in effect in GMail-land - any word on mail relay config change(s) on the O2 and VM forum side, @Kei-M_O2?

[gmarkj]

Interestingly my emails aren't going to spam. Not sure I've marked the sender as safe / not spam before...

Edit:

Just checked, and yes I've done something to GMail. Don't ask me what or how, but it's there!

[Cleoriff]

@gmarkj 

If I use Chrome on phone (only for this forum) I now get that all the time.

However, on PC, my default browser is Firefox on Win 11, I never see it at all. 

NB, I love the way it says 'due to a filter you created'. I've never created any such filter!!

[Kei-M_O2]

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@pgn wrote:

As @BobM highlights here:  https://community.o2.co.uk/t5/Off-Topic/Summer-Bank-Holiday-Brain-Teaser-Mon-26-Aug-2024/m-p/1743191...

The issue is still very much in effect in GMail-land - any word on mail relay config change(s) on the O2 and VM forum side, @Kei-M_O2?

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I originally thought it was due to some changes previously but one of the members on the VM community provided information that proved the contrary so I raised a case with Khoros last week who are investigating for me.

Thanks,

[BobM]

I'm not using GMail so not confined to only that. 

I'm actually using Hotmail (Outlook) and everything from the forum, no matter where I open it is in junk. 

[Cleoriff]

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@BobM wrote:

I'm not using GMail so not confined to only that. 

I'm actually using Hotmail (Outlook) and everything from the forum, no matter where I open it is in junk. 

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Is that recent @BobM?

[BobM]

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@Cleoriff wrote:

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@BobM wrote:

I'm not using GMail so not confined to only that. 

I'm actually using Hotmail (Outlook) and everything from the forum, no matter where I open it is in junk. 

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Is that recent @BobM?

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Yes @Cleoriff - always used it and been this way for a few weeks.

PS, - guess where I found your notification?  🙄