Community platform bugs, issues and suggestions

[Martin-O2]

Hey everyone, 

This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when it was first reported, the current status and the latest update. This will enable you to easily check if something you've noticed has already been flagged. 

How do I report a new issue or bug I've encountered on the community? 

We would like you to use this topic to report any new bugs or issues that you come across so we can add them to the tracker. To do this simply report the issue in the comments and tag in the community team so we can update the top post with any new issues. Please include as much detail as possible when reporting a new issue and where possible include the following: 

• The Date and time you first noticed the issue 
• A detailed description of what the issue is and how it's affecting your user experience 
• If applicable include the URL of where you encountered the issue 
• The web browser and operating system you are using 
• If applicable a screenshot of the issue 

The above information will help us and the support team properly identify the issue and get working on a fix. 

How do I check the status of an issue that has been reported? 

At the bottom of this post you will see a list of all the active and recently resolved issues. The current status of the issue, along with the most recent update with be shown there. If you have a new question or more information about an open issue please post it in the comments of this topic. 

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You can also use this topic to make requests or suggestions for new features or changes to how the community platform works! Please bear in mind that making changes can often take time and some requests won't be possible for various reasons but that said we would really appreciate your insights on how to improve the community interface and will aim to implement changes where possible. We will track any suggestions below the issues. 

Thanks for your patience while we work the outstanding issues and for your help reporting and testing. 

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Issue: Your own posts showing in the unread message page

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Unread posts taking you to the OP and not the unread post

Date reported : 26/08/21

Status: Bug identified and waiting on a fix 

Latest update: 20/04/22 - The engineering team are currently working on a resolution to the bug causing this issue. 

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Issue: Customer survey pop-up frequency and drop to bottom of the webpage

Date reported: 04/01/22

Status: Cause of the issue identified and waiting on a fix 

Latest update: 15/03/22 - The engineering team are currently working on a resolution to the bug causing this issue

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Issue: Post flooding error message when attempting to post some messages

Date reported: 13/04/22

Status: Resolved 

Latest update: 26/05/22 - A bug fix update has been deployed and the issue has been resolved. 

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Issue: Add video button not appearing 

Date reported: 20/04/22

Status: Cause of the issue in being researched 

Latest update: 19/05/22 - The cause of this issue is still being investigated   

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Issue: Security check message when logging into the community 

Date reported: 06/05/22

Status: Resolved

Latest update: 08/09/22 - The security check message will no longer appear when logging into the community. 

[Oxonian]

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@Cleoriff wrote:

Interesting to hear about a platform change!  Just getting used to this one and all the faults with it!!

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Didn't someone speculate recently that, in the long term, that objective would be to merge this community with the VM iteration ?  

[Cleoriff]

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@Oxonian wrote:

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@Cleoriff wrote:

Interesting to hear about a platform change!  Just getting used to this one and all the faults with it!!

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Didn't someone speculate recently that, in the long term, that objective would be to merge this community with the VM iteration ?  

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I hope not !!

[jonsie]

It was mentioned by a community manager around the time of the merger

No one on here was supportive of the idea....

[Enlli]

Well this is a new one. Suddenly realised it appeard I was not getting emails from the Community. On investigating they were all in the Spam folder. However, they all came with the following message

I can mark them not spam and move them to the inbox, but the same thing happens on the next message. The screenshot is from a mention this morning.

Anybody got an idea?

 @Kei-M_O2 ?

[MI5]

I'm getting the same too.

[Cleoriff]

Yes, I have it when I use my mobile. Time consuming to mark everyone as NOT spam.

Doesn't happen on PC as I use Firefox. Just phone and Chrome.

I know @pgn sent a screenshot of it to @Kei-M_O2 the other day.

[TallTrees]

Data Bolt on showing 100mb as purchased whatever size of Bolt-on purchased.

@Kei-M_O2 

[pgn]

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@Cleoriff wrote:

Yes, I have it when I use my mobile. Time consuming to mark everyone as NOT spam.

Doesn't happen on PC as I use Firefox. Just phone and Chrome.

I know @pgn sent a screenshot of it to @Kei-M_O2 the other day.

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And, in case people here care what happens over there, this was also shared with @Kei-M_O2 recently:

Apparently something on the GMail side was enabled in the last week or so. 🤷🏻‍♂️

[Kei-M_O2]

We're in the process of updating our email relay configuration which should help with the above, but we're aware that Yahoo and Gmail have been applying additional security in the last couple of months.

Thanks,

[TallTrees]

Kudos facility not always available 

Just happened now 😳 

Hope this isn't going to be ongoing