Cold Call?

[Kapa1]

This was genuine. I called 02 directly to verify and first thing they said was 02 never calls customers BUT they then checked on my account and confirmed it was legit. I told them they need to sort out their communication between departments. 

[pgn]

And between themselves and their customers, @Kapa1 

The general opinion on the Community Forum here is that they use the "we'll call you back" tactic to get you off the line - and nobody from O2 works on the Forum in a CS role, but there is a part-time board manager who can be tagged if required - preference seems to be to use Twitter/X or FB or Insta Social Media channels as shared in the link just below, and be persistent.

Good luck!

[Oxonian]

The question from @Kapa1 has been moved from :-

Solved: Cold Call? - O2 Community

https://community.o2.co.uk/t5/Pay-Monthly/Cold-Call/m-p/1163325#M158892

However, the moderator has left @MI5's answer behind on the "old" thread ! 

[MI5]

and now makes absolutely no sense whatsoever.