Re: Chat broken?

Chat-is-cheap · ‎27-04-2018

Hi,
I've used the O2 online chat a number of times; it's very helpful.
All this morning, however, all one can see is the Give us a moment while we check is someone is available placeholder.
Does O2 still offer this chat service any more, or is there somthing different/broken in my own browser set-up (although I can't imagine what)?

- Doug

MI5 · ‎27-04-2018

It should still be available.
Try a different browser or clear cache and cookies from yours first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎27-04-2018

@Chat-is-cheapWorking fine now. I got through immediately

Veritas Numquam Perit

Chat-is-cheap · ‎27-04-2018

Thanks. I exited browser (Edge) and reloaded, logged in again, and bingo, I'm now chatting happily.
Weird, but at least I won't get caught out like that again.

- Doug.

Cleoriff · ‎27-04-2018

@Chat-is-cheapEdge causes many problems for anything O2 related

Veritas Numquam Perit

Marjo · ‎27-04-2018

Glad you got it working again @Chat-is-cheap!