Waiting for Jiffy Bag

hello1231 · ‎30-04-2024

3 weeks ago I phoned to report that I have broken my phone and I was told you would send me a jiffy bag so I can send it to you for repair. It still hasn't arrived so I was looking for an update. I cannot use bluetooth, wifi or apple pay so need it repaired ASAP, so this is very annoying.

MI5 · ‎30-04-2024

@hello1231

You need to chase O2 Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎30-04-2024

Have you tried going direct to Apple for a repair @hello1231 ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Bambino · ‎30-04-2024

@hello1231 To add to the advice from @gmarkj: Contact – Official Apple Support (UK)

I DO NOT WORK FOR O2