Solved: Re: Charged for UK texts - Page 2

Anonymous · ‎17-11-2014

I have recently been charged for UK texts fhat should have been included in my monthly allowance, O2 inform me that it is due to the international prefix 0044 or +44 being included in the number. As my stored numbers include the international prefix it is automatically included when dialing from memory. Anyone else had a similar problem.

Anonymous · ‎17-11-2014

I have been in touch with CS twice and on both occasions I was given the same advice, that is, dont use the international prefix when making a text from the UK. I have also been given a refund.

MI5 · ‎17-11-2014

Good job you got a refund but the reasons you have been given are complete rubbish.
There has to be another reason for it....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-11-2014

Thanks for all the feedback

jonsie · ‎17-11-2014

I worry that advisers can fob you off with ridiculous reasons for the charges. At least you got them refunded. You haven't just changed contract or tariff? Or your friends that you were charged for?

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎17-11-2014

No change in tariff or contacts