General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! big bundle pay as you go

word of warning folks - the new £10 BIG BUNDLE pay as you go does not allow you to dial in to pick up voicemails - you have to put on extra credit - it is not included in your 200 minutes. Hugely disappointed as I use voicemail as much as I use text/...

Apple Mail Set-Up Problems

I always have problems with outgoing mail server settings in Apple Mail. Normally, I can get things to work by changing the outgoing port, but this time, that is not working. No matter what I do, the outgoing server will not allow mail to be sent.I h...

Resolved! New Pay and Go SIM

Just upgraded my old HTC One X to a HTC One M8 through CarphoneWarehouse (for some reason they are £5-10 a month cheaper than O2 for the same deal for some reason), and was given a free Pay & Go SIM as part of the for my old phone.So I open the packa...

Resolved! Dreadful and misleading service from Lancaster store. 5 Penny Street, Lancaster, LA1 1UA

I took out a pay monthly contract a few months back (even though i wanted a pay as you go) The manager convinced me otherwise. I sat down and discussed the contract with an asian looking lady.. cant remember her name now. I spoke to her about the imp...

Pay and go account balance transfer

Hi everyoneI hope someone from o2 will actually read it I just recently thought that it would be great if we could tranfer some of our account balance on pay and go to other accounts, either ours or someone else's, cause I don't spend all my money bu...

Disappointed wth O2's service

I've been a loyal customer with O2 for well over a decade now but I have to say the past two months I've actually considered leaving O2. My contract ran out and I renewed it when upgraded to the Iphone 5. Since then O2 have cut off my services when m...

sorting out my bill

Just wanted to say a big thank you to Jamie who works at customer service in Cape town for sorting out my bill and getting the overseas charges removed when I rang 02 from the Caribbean with a problem and was charged even though I was told call would...

Sony Xperia S unlock issues

I've had a rather bad experience of late with O2. I've been a customer for 9 years, 2 years on my current pay monthly contract, on a Sony Xperia S. As my contract was coming to an end I requested an unlock code, as I decided to switch provider. The g...

Resolved! Is this a scam (or not!!)

Has anybody received a message like this recently :- Subject: Your O2 bill is ready #2230798 From: O2 billing Dear Customer, Your O2 bill for 28/05/14 is now ready. You can look at your bill here In total, your bill for this month comes to £312,48. ...

being charged for picture messages

iv'e just noticed that since upgrading to unlimited texts iv'e started to have to pay to send picture messages where as before they used to take 4 texts of your amount.As now all pay monthly tarrifs give you unlimited texts i wonder how many people w...