General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! NO 3G SIGNAL

hi, its my first time to post here. just wondering if anyone here is also experiencing not having any 3G signal? i got only EDGE. its been like that since this afternoon. thanks

Resolved! Mobile outage

I live in the LE14 postcode area and have had no mobile signal since Monday evening - I have checked the network checker and all it says it is that there is a Phone Mast not working - stating the obvious really. When is this going to be sorted? Four ...

Resolved! deleted

can i retrieve a deleted text i phone 4

Resolved! DN9 postcode outage...

Having not had service for 12 days I'm getting extremely frustrated and annoyed at o2 everytime I phone I'm getting fobbed off havin to speak to rude advisors and not being given any update.. one advisor stated y me that should give me credits up to ...

02 Community Forum Feedback.

Good Evening All. In the interests of moving the forum forwards and shaking thinks up a little I would like to suggest that the Kudos points system could be removed and perhaps just the "Thumbs up" tab retained. Maybe the post count removed. The rank...

Harassment calls from O2

HiToday I had a really bad experience with O2 customer service and their apparent customer service manager Mr Moore who frankly needs to learn better customer service skills, disgard his jobsworth hat and maybe start looking for a new job as having h...

Resolved! Delete O2 Account

Hi all, I have somehow got 2 o2 accounts. Only 1 will show me my pay monthly bill, but the other is linked to my e-mail address. I would like to delete the one that my e-mail address is linked to so that I can connect the other to it. This way my pho...

Why does O2 not have an email based support service?

If O2 has any email based support service they have hidden it very well! So why don't they have an email support service or give more prominence to the email support service if they have one? My reasons for demanding this service are both theoretical...

Resolved! O2 Forums STILL Signing Users Out....WHY????

I posted about this over 6 months ago and it seems absolutuley ZILCH has been done about it....!! Why is it that whoever designed these forums, made this brilliant idea (#sarcasm) of signing you out every half an hour, if you don't activley post a th...

Resolved! Can I cancel my contract within 7 days?

Hi guys.I bought this iPhone 5 on Monday. I got told by an O2 salesman that I would have A) good reception and signal in my area and B) it would also be covered for 3G network access to the Internet. However it does not have either. I bought this pho...