General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Possibility of O2 and Three merger

http://www.techradar.com/news/phone-and-communications/mobile-phones/three-eyes-up-o2-as-talk-of-mega-mergers-hots-up-1204995Nothing concrete or definite but is being considered , at least by Three

Don't give me the hard sell!!

I'm on pay as you go at the moment, for a number of reasons, and have just had a cold call from O2 to try and get me to upgrade my contract and my phone. I said I wanted to think about it just to get off the phone but she'll be calling me back next w...

Poor customer service

Been on hold for 40 mins and then tried the online chat and got cut off all I want to do is end my contract on the 30th of October and give my 30 days notice how difficult can it be shame on you O2 been with you 7 years and this is discusting.

Beware of fake O2 bill statements

This morning I received 6 emails looking exactly like O2 statements except that my name isn't in the body & the links O2 usually includes aren't there. They have a virus attached so beware.

Resolved! Upgrading the whole system

Just had a nice email telling me that the system will be upgraded across the country and that O2 are spending £1.5m pounds per day doing this work. How about getting someone to spend some money in the Argyll area as unless I go to the top of out 3 st...

Good news on shock bills

Great news on bill caps for lost or stolen phones A surprise omission though on roaming agreements. http://www.mirror.co.uk/money/personal-finance/mobile-phone-bills-fairer-new-2877411

Resolved! "Sorry we are experiencing high service demand in this area"

Dear all - i have the usual "Sorry we are experiencing high service demand in this area" status from O2. It's been like this since for over a month, since i moved into a new home in London (N22) and despite having plenty of bars of signal, have inter...

Best budget Android phone ever?

This phone has a great deal going for it and O2 have it now. The price is £129.99 on Pay and Go, and the reviewer here loves it! http://www.theregister.co.uk/2013/12/02/review_motorola_moto_g_android/

Resolved! Requests made for information covered by the FOI act?

Can anyone advise the person designated by O2 who is responsible for requests under the FOI act?

Resolved! Premium rate call bar. O2 systems error. Reclaiming from O2

It's a long story but essentially o2 had a systems fault that lead to premium rate call barring being taken off my son's phone. He has special needs. They immediately refunded over 600.00 as it was their fault.O2 agreed to refund these charges and an...