General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Open discussion about the community.

Leading on from a thread that was derailed after a member stated there views on the state of the community I am creating this open discussion. I am also taking the view that was expressed in the thread from post 24 onwards http://community.o2.co.uk/t...

Is this for Real?

Hope this is appropriate section for this post. If not perhaps one of the Mods would redirect it. On 19 May I got a text supposedly from O2 entitled "The next big thing" It was a bout the arrival of 4g Iin my area. Yesterday I got another text suppos...

How do I get to talk with someone senior?

I have had ongoing problems due to negligence & incompetence by O2 since transferring from vodafone to O2 in December 2010. O2 have repeatedly blamed the phone manufacturer then my previous airtime provider for their own ineptitude in failing to prop...

Resolved! Loyalty Discount bonus

I would expect a Loyalty Bonus / Discount to be a REDUCTION in my bill but looking at a recent monthly bill I find it is an EXTRA CHARGE. Not even sure what it is for. Is this just a scam?

New forum design - your feedback!

You didn't think you'd escape from this question, did you? It's been about a month since the launch of the new design and during this time we've amended some things, added others, moved others around and you guys had the chance to get used to the new...

Resolved! Poor coverage despite coverage map suggesting otherwise - how to report?

I've noticed that data covered between New Milton and Lymington in Hampshire (along the A337 mainly) is very poor. Mostly no data at all (GPRS only showing - no 3G and rarely E - and even then data is rarely acessible). I see on the coverage map at h...

Data protection - Information Comissioners office - Data Protection Act 1998

Hi, I recently attempted to bring a complaint about a breach of data protection legislation to O2's attention. All the guy at the end of the phone wanted to do was give me my next bill free. This is a more serious offense on o2's behalf than the orig...

Resolved! What do you see when you click the link below?

The following link appears in a thread about O2 Clipit and taking the URL at face value should display terms and conditions, but I get something quite different instead when I click on it. (I use Internet Explorer 11 but the same result appears when ...

Forum and being logged out!

Apologies if this has been discussed before ..however I feel I must have a morning moan about thefrequency that this forum logs me out!I know I may be told its a 'security measure', but security for who? I am on my personal laptop in my houseand am t...

Resolved! WiFi app never sends text with code?

More info (Highlight to read)More info (Highlight to read)Has anyone had problems getting their code for the WiFi app from O2. I requested a reg code 5 times over a 24 hour period and still have had no response. I have got full bars on my phone both ...