- 625 Posts
- 42 Topics
- 3 Solutions
Hi
If you have changed Sim Card size you will need to perform a Sim Swap here http://swapmysim.o2.co.uk which moves your tariff and mobile number from your old SIM card to the new nano one. This takes from a few minutes to approximately 24 hours to complete. Turning airplane mide on and off will help the reset. Also any O2 shop can do this for you. Make sure you have the correct account specific nano SIM card as contract ones hold different APN and messaging numbers to Payg ones.
You will need to contact Customer Services on 202 Contract or 4445 Payg ,and request that they put you on iData Settings ,so your Internet works ok.
Also check that your masts are ok here http://status.o2.co.uk
Then ensure mobile data is turned on in the phones settings under Settings->Mobile/Cellular and toggle on mobile data and 4G.
I assume you are in a 4G area too.
Help link http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
Nice choice of phone.
Let us know how you get on.
If you have changed Sim Card size you will need to perform a Sim Swap here http://swapmysim.o2.co.uk which moves your tariff and mobile number from your old SIM card to the new nano one. This takes from a few minutes to approximately 24 hours to complete. Turning airplane mide on and off will help the reset. Also any O2 shop can do this for you. Make sure you have the correct account specific nano SIM card as contract ones hold different APN and messaging numbers to Payg ones.
You will need to contact Customer Services on 202 Contract or 4445 Payg ,and request that they put you on iData Settings ,so your Internet works ok.
Also check that your masts are ok here http://status.o2.co.uk
Then ensure mobile data is turned on in the phones settings under Settings->Mobile/Cellular and toggle on mobile data and 4G.
I assume you are in a 4G area too.
Help link http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
Nice choice of phone.
Let us know how you get on.
- 144777 Posts
- 634 Topics
- 27735 Solutions
Sounds like you need to check your apn http://www.geeksquad.co.uk/articles/o2-apn-settings
Also make sure you are on iData (data for iPhone, should be displayed in your My O2), if not call CS to get it changed http://www.o2.co.uk/contactus
Also make sure you are on iData (data for iPhone, should be displayed in your My O2), if not call CS to get it changed http://www.o2.co.uk/contactus
- 93253 Posts
- 609 Topics
- 6984 Solutions
You need to change to the correct data bolt on. iPhones use their own specific bolt on so customer serice will change it for you. In the meantime changing APN would give you back your data connection.
