Cannot receive non O2 calls

[Baz67]

Since joining O2 a few weeks ago I still cannot receive incoming calls on completion of my number transferring from old provider. Tried online tech support, call support then shop in town who advised they would fix it, 2 weeks later still same problem and no response to complaint raised 16 Dec. Texts work but can take hours to receive, data is fine. Customer Service shocking. 

[Enlli]

As customers there is little else we can suggest, especially if you have put in a formal complaint which needs to take its course.

Keep on at O2, perhaps use social media so you have a chat record

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) r

[La11]

they didnt bother replying to my complaint nov 25 or any type of acknowledgement...

put it in anyway wait 8 weeks then take the complaint external , is what I am doing.

[madasaf1sh]

@Baz67 

Sounds like an issue with the owner of the number aka your old network as they have to put some forwarding in place for porting to work.. 

So when speaking to o2 ask for it to be escalated to the porting team, as they are the team who need to raise it to the network who owns your number... 

[Oxonian]

@La11 

Have you got the same issue as @Baz67 ? You have indicated that you lodged a complain on 25 November but you have not articulated the reason for it.  

Complaints seem to be taking about eight weeks to investigate and to respond to at the moment, so you will probably hear back from O2 in late January.  

If you have the same issue as @Baz67, I suggest that you follow the guidance provided by @madasaf1sh.