Solved: Cannot Access My O2 on PC

Anonymous · ‎05-09-2014

Hi! Today when I try to access My O2 on my PC using Internet Explorer 11 it fails to work and in fact it crashes my browser. However, if I go to www.o2.co.uk I can sign in successfully to O2 Community, but if I try to access My Account from there it also results in a spectacular crash.

Good old reliable O2! Anyone else having any problems?

Gerry

Anonymous · ‎05-09-2014

@Toby et al - Glad to end the week on a high note. Access to my O2 account has been miraculously restored after being unobtainable for several hours. Oh the mysteries of IE11!

Gerry

(Broken pencils are pretty much pointless, don't you think?)

MI5 · ‎05-09-2014

I use Chrome and have just checked - Logged on OK without any problems.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎05-09-2014

Working fine for me but I never use IE but I'll try it later when I get home.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎05-09-2014

Thanks @MI5 and @jonsie - Problem seems to be specific to IE. Strange that I can get into the Community but not to My Account.

Gerry

browni · ‎05-09-2014

Doesn't work in IE10 either but at least it falls over gracefully

No problems accessing My O2 using Palemoon.

#siwy

Toby · ‎05-09-2014

I'll let the team know guys, in case there is an issue

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Anonymous · ‎05-09-2014

@browni wrote:
Doesn't work in IE10 either but at least it falls over gracefully

Thanks for the feedback @browni That's an interesting way to express it ("falls over gracefully") - I think it smacks more of another fall from grace for O2, which has a somewhat different ambience.

Gerry

(Velcro - what a rip off!)

Anonymous · ‎05-09-2014

@Toby wrote:
I'll let the team know guys, in case there is an issue

Thanks @Toby

Gerry

Anonymous · ‎05-09-2014

Working for me on IE11, Chrome and Firefox!

jonsie · ‎05-09-2014

Yes fine for me too on IE11.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS