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Pippo · ‎23-08-2023

Hi,

I am currently in Tunisia for our holidays and just got a text from O2 expressing concerns about unusual spending on my account (There are in fact £200 on Itunes in the last two days that none of us has spent). The text asked me to ring +44 3448090202.

I am just unsure whether the call would be covered by my monthly contract as normal calls to UK numbers cost an arm and a leg from Tunisia....

Thanks in advance!

MI5 · ‎23-08-2023

@Pippo

+44 7860 980 202

is the free number from abroad.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎23-08-2023

@Pippo

There is nothing o2 can do about the charges from Apple, you need to reach out to Apple Direct via their support website at apple.com/uk as they are the only ones who can reverse any charges.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎23-08-2023

Still need to call O2 though as they are about to disconnect your service @Pippo

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Calling +44 3448090202 from Tunisia