General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Several SMS messages from O2 re billing

Usual SMS would say 'O2: Your latest bill is now ready to view at My O2. Just go to www.o2.co.uk/myo2/viewbill . Turn off your wifi and you won't need a username or password to log in. Just had six SMS messages in the last hour saying the following (...

Bills paid - but cannot get O2 to match my payment details against my account

I pay my bill every month and for the last 8 months, I have needed to ring and complete a form to get my payment matched against my account. O2's solution is to tell me to change my payment method. Er.. no. You get things sorted your end and match my...

sms over wifi calling

I am very disappointed that O2 have not implemented sms over WiFi Calling to date. There have been questions here about this feature for around three years with promises, promises... I get weekly requests from my bank, the government and many other o...

My Network App

Hi, Are you aware that Masts are no longer displaying in the my network app on iOS? WiFi hotspots still show but masts don’t when you select to display them.

Feedback/praise

Hi, I was wondering if anyone knows how to leave feedback for an o2 employee (positive). I spoke to Anita on 13th September 2022 who was just brilliant and gave me a great deal as a loyal O2 customer and I want to make sure it goes directly to her ma...

Recent usage

How do you view unbilled usage? The recent charges tab has disappeared?

Top Class Service!

Mohammed @ O2 in Stratford Westfield was amazing, yesterday. Professional, efficient & knowledgeable. New customer. Very impressed with the service @ O2.....

Positive feedback

Hi, I can't find anywhere to leave positive feedback for one of your employee's so I thought I would post here. After months and months of trying to sort out an issue I went into the stockport store for help and the person who served me Paul Taylor w...

Business contract issues

Hello I recently joined O2 like 5 days ago I wanted a consumer contract with a pay monthly sim so I can use the O2 mobile application but I ended up with a business contract for sim only and of course I can’t use the application. We all know how bad ...

Bill Higher than it should be even after speaking to customer service a month ago.

02 are nothing but thieves who do nothing but perpetually lie down the phone.