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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 86 replies
  • 0 kudos

Ho ho ho! Christmas is upon us :)

It's that time of year again where we all start looking for Christmas gifts and maybe even new tech treats for ourselves too. O2's Christmas promotions have gone live today, full details on the website here https://www.o2.co.uk/christmas Looks like t...

Wa10 by Level 19: Quirky
  • 19 replies
  • 0 kudos

Same-day delivery

Why bother offering same-day delivery and choosing a timeslot that day then sit like a fool waiting and looking like an idiot infront of family when your not going to bother O2 just rip me off on delivery cost for next day well I'm sat here next day ...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

utter shambles of an isurance policy

I had a replacement phone come on Friday to a neighbor (a new one) now that neighbor is denying she had a parcel delivered. After ringing twice a day both dpd and o2 insurance. I was told that I would be entitled to a new phone with no payment of the...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Text Scam

I recently received a text apparently from O2, saying that I had been whizzing throiugh my data, and providing a link to Get the lowdown. I had in fact used very little data and this was a scam to get me to follow the link. Coincidently I had last mo...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos


I think this company is highly inconsiderate, to cut off my lines and expect me to make a call to customer service in order to pay my bill is a joke, how can I get through to customer service when my line has been cut off. The constantly harass me wh...

Anonymous by Not applicable
  • 26 replies
  • 0 kudos

02 "Apparently DON'T do Samsung j5 dual SIM phone"

Totally regretting coming over to O2. I took out a contract with them for a J5 2016 dual SIM a few months a back.1st phone come with a crack in the screen, no problem O2 replacement next day.Next day new phone all good but not dual SIM so call them t...

Anonymous by Not applicable
  • 30 replies
  • 0 kudos

Device benchmarks and marketing

Synthetic benchmarks and bias to certain technology companies have been prevalent for a while and used as a marketting tool for big technology companies. In the mobile technology, the leaders in perceived synthetic and not real world use are Exynos b...

anticpated by Level 28: Ingenious
  • 2 replies
  • 0 kudos

O2 Insure Premier

Dear O2, being a customer of yours for many years and after giving you thousands of pounds over that period please do not ignore this post. There is nothing offensive in this post, it doesn't name any individuals, it doesn't break any forum rules or ...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos