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Brand new iPhone 15 turns itself off on charge overnight

annejh
Level 1: Joiner
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Hi all, 

I'd love some help.

 

Got a brand new contract iPhone 15 from O2 and when I charge - apple charger cable and apple 'plug' bought from an apple shop - it turns itself off overnight, and won't come back on.

 

I have to do hard restart (up, down, hold on button) and it turns on (but only sometimes. Sometimes I sit there doing that for about 10 minutes at 4am wondering why it's not working). Then, eventually for no reason, it comes on. It's always fully charged - it's like the phone is auto turning itself off at full charge. 

 

Is my phone faulty? 

And whose responsibility is a knackered brand new phone? 

(taking it to the Genius bar for a chat, tomorrow)

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annejh
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All the more reason to be grateful! Thanks for your help I will check it out 

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annejh
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Thank you! 

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Oxonian
Level 37: Blazing a Trail
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@annejh 

Do please keep us informed of developments. And good luck !

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