on 10-05-2015 16:35
on 10-05-2015 16:35
on 10-05-2015 18:13
on 10-05-2015 18:20
on 10-05-2015 18:20
on 10-05-2015 19:13
on 10-05-2015 19:13
on 10-05-2015 19:25
on 10-05-2015 19:25
Well @Anonymous , the original tariff was 17.00,full price, they gave you 4.00 discount for 12 months, bringing the total down to 13.00. Once the 12 months are up it automatically reverted to the full cost tariff. Shame Web chat didn't make this clear. If you still not happy my advice would be to speak to upgrades, on the phone, and they will see what they can do.
on 10-05-2015 19:37
on 10-05-2015 19:37
According to the OPs post (14) ...they have already been given a second discount..i.e.
"No overspend and Last month I sent one mms. I contacted them today on chat and my contract expired in March. After an hour I was offered £3 loyalty discount, as what happened last year. So I guess this is the mystery increase, but extremely difficult to get a very basic answer!!"
Veritas Numquam Perit
on 10-05-2015 19:46
I was just trying to simplify it as based on that post the OP somehow still seems confused about what happened and the £ 3 were offered by webchat, retention has different things not just discounts, it's always worth it to speak to them....and in the end, if you are not happy, you can always get your pac code
on 10-05-2015 19:50
on 10-05-2015 19:50
@Anonymous wrote:and in the end, if you are not happy, you can always get your pac code
True, though with two discounts @Anonymous I would be sticking around...Who knows what they might get next year...:smileytongue:
Veritas Numquam Perit
on 10-05-2015 20:04
I am on a £13 tarriff and the increase was 14 pence!
on 10-05-2015 20:12
on 10-05-2015 20:12
@Anonymous wrote:I am on a £13 tarriff and the increase was 14 pence!
And I expect with RPI you expected that @Anonymous ?
Veritas Numquam Perit
on 10-05-2015 20:34
on 10-05-2015 20:34