Having spent the morning attempting to speak to a human being, finally getting one and being told he needed to transter me to retentions............then a message telling me they couldn't take the call, I have now spent a merry TWO hours on hold to retentions, interupted again by a call cut off and having to redial. I am livid, we have 4 accounts with o2 and are seriously thinking of getting rid. Once you get hold of someone they are great and do all they can to help, but its the getting through thats the problem. Even on line chat is unavailable, can you advise? No point having a retention team, trying to keep customers if you can't get through to them.
