Apparently your cancelling my contract?

[Star5]

Hi 

I've just been told that your cancelling my contract, even though, I'm paying my bills.

I rely on my mobile phone as I have care needs and I need to be able to contact my Carers or Emergency services, plus my children's school etc.

Why would you treat customers this way?

Please could you explain, why your going to cancel my contract, this is unfair and not right.

From

Anna Butcher 

[Bambino]

@Star5 This is a customer to customer community, not O2. We have no access to anyone else's account.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.