Appalling Customer Service experience

[Sharpy_G]

well just over a week in after moving to O2 and I've spent many hours with, online, socials, 202 and even in store to get absolutely zero help in resolving my issue

I can honestly say I'm shocked that O2 customer service is not even a patch on Tesco Mobile

promised call backs that never happen

send round and round in circles for the same non-answer

given incorrect information that even conflicts with O2s own online guides

terrible 

[gmarkj]

Let's see if the community advisors can help @Karl8935 as you have not had any luck with the normal customer support.

Can you see if you can resolve this @O2Sarah- ?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Karl8935 I will send you a private message so we can check your account. 

[Karl8935]

Thank you I feel like I'm going around in circles and I'm at the point of trying my luck with another mobile network as I'm just on a month to month contract.