Any help with passing this on

Jutmanc · ‎28-07-2018

On Tuesday evening my S7 edge died on me, unable to charge, would't switch back on etc. I spoke to the team on Twitter regards it and advised me to go to live chat, little did I know it was the person on there I was talking to was the one from twitter. But honestly I have nothing but high praise for these people espcially Harry, I'm sure that was his name. He offered to swap my dead phone for a replacement of the same model which was agreed but later found out it was out or stock. So after speaking with him again I was told no S7 edge was in stock which then I was offered a S8 instead which I was overly impressed with, which arrived next day. But I say it again it was a pleasant expierence. I'm a very happy o2 customer have been for years.

But if anyone can help me pass this feedback on it would be great.

pgn · ‎28-07-2018

I've tagged in the board Admin team, @Jutmanc your praise will get to the person intended.

Welcome to the forum!

@Martin-O2 @Marjo @EmilieT- one for the Praise for O2 thread.

Links to O2 Social Media Team here

MI5 · ‎28-07-2018

Our community team will pick this up on Monday and pass on your thanks.....
@Martin-O2 @EmilieT

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jutmanc · ‎28-07-2018

Thanks.

Cleoriff · ‎28-07-2018

Excellent work by live chat. Well done and so pleased for you @Jutmanc

Veritas Numquam Perit

Jutmanc · ‎28-07-2018

Its great to see when you hear so many people moan about the service they have been given etc, to be honest I've never had any issues that come to mind.

EmilieT · ‎30-07-2018

Hi @Jutmanc, and welcome to the forum!

Thanks for sharing this with us, what a great way to start the week I'll send you a Private Message on the forum to get a few more details, and I'll make sure your lovely comments reach Harry; it'll make his day as well I'm sure.

Cheers as well @pgn and @MI5 for the mention

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