Well it's progress (and most welcome) that the contractor has responded to a forum member.
I guess they can only work within the remit they are given by O2 and it's up to O2 to change that remit and the tools that are used by the contractor to control or limit the spam.
I think the comment :
my suspicion is that they would consider it a barrier to participation for all genuine first time users, who come to the forums hoping to solve a specific problem promptly. |
indicates that the contractor perhaps cannot see the IP address that the spammer is using therefore they cannot check it before releasing the initial registration ?