Re: Age verification problem

Anonymous · ‎01-03-2011

Hi Have been a customer of O2 for over 3 years. But all of a sudden they have asked me for age verification to download a game, and have the gall to ask for money for this, as I have never encountered this before is O2 in financial trouble and just want to grap the most cash it can from its customers before it goes belly up, or what is more likely its trying to restrict downloads. Tried to contact customer services about this with the normal success rating you get for this. I play online games and am less than impressed to find that I cannot gain access to it. Has anybody else encountered this problem if so how did they get round it. Have been with O2 for over 3 years, but virgin is looking mighty tempting to me.

adamtemp64 · ‎01-03-2011

viewtopic.php?f=2&t=56214
and earlier today viewtopic.php?f=20&t=61152
they may help

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎01-03-2011

So let me get this straight, i'm 25 without a credit card - i have a visa debit card which full-fills all my needs.
So you are now saying i have to fill out some forms, get a credit card i'll use once and once only, just to be able to view websites that O2 thinks are wrong for a childs eyes?
This is not the proper way to do this. They should have a child protection function on the software that is password protected, so a parent can activate this age verification message and prevent their children from accessing the wrong sites. They have no right to force someone to get a credit card and spend money on something they have already paid for.
I have the business dongle contract, they advertised this as unlimited open access, there was no mention of having to pay from my credit card to view some websites. I don't care if the money is credited to my 'mobile' account, (is that my phone account or my dongle account?) i have been on this contract for over a year and never once had to do this. And who is to say it is a ocne only thing?
From my experience with O2 you will have to be registering your age a good number of times.
"You will only receive £2.50 credit when you use this service for the first time."
So if they make you do this once a week, which wouldn't surprise me, they are gaining a nice little bit of free profit from everyone.
And best of all, this function doesn't even work right now. How typically useless.

Anonymous · ‎01-03-2011

Don't you think you are overreacting a touch? Yes it's annoying but to try to claim they are forcing you to take out a credit card or may make you do this on a weekly basis is silly.
If you don't have a card you can call customer services they will fill out a verification request for you for free, you only have to ask, no need for histrionics. :womanindifferent:

Anonymous · ‎01-03-2011

Yes and no i would say.
I have had quite a few problems with my dongle and to be honest, i am getting pretty fed up of it.
The bandwidth isn't even 1/20th of what my contract is for (and yes, they said i had a very strong signal where i live).
I have phoned them up and got it sorted, but it doesn't exactly say anywhere on their webpage about doing that, it just asks you to fill in the details. And it could charge you weekly, until it happens you can't say it will/won't happen.

Anonymous · ‎01-03-2011

I think it's safe to say that o2 would quickly find itself in serious trouble for such a thing.

Anonymous · ‎01-03-2011

Use mini opera. Never any problems with web sites. I wouldn't use it for banking imputing cc etc as a 3rd party compresses it so who knows how it can be accessed.
Oops, is this for broadband? If so please ignore! Sorry

Anonymous · ‎05-03-2011

Argh.
O2, I pay you for a data pipe. You shouldn't be intercepting / messing / blocking the data.
Parenting is the responsibility of parents, not phone companies.

Anonymous · ‎06-03-2011

Argh.
O2, I pay you for a data pipe. You shouldn't be intercepting / messing / blocking the data.
Parenting is the responsibility of parents, not phone companies.

I think they're covering their backs from a legal viewpoint. If parents don't check their children's online actions themselves then find they have free access to such things they would kick up a stink about O2 not putting safeguards in place. Would you suggest a newsagent sell adult mags to kids and let the parent decide if their children can 'read' them? Whilst annoying (more so the fact that it causes errors regardless of site content) it is only trying to ensure that the recipient only has access to age suitable content, the same way the newsagent would ask you for ID if you wanted porn but looked under 18.

Anonymous · ‎07-03-2011

"Newsagent would ask you for ID if you wanted to buy porn but looked under 18". Yes, true, and a good thing.
O2 now block gambling sites (ok, "adult") and, reportedly, otherwise-general sites which happen to carry advertisements for gambling sites (this is getting flaky).
The free newspaper, which can be picked up in the railway station and read by anyone, carries advertisements on five pages typically, for a betting-exchange website. No-one suggests suppressing that newspaper, or making those pages invisible to under-18s. Why is the mobile industry (and its customers) treated differently?