Account Related Queries & the O2 Website

[jonsie]

There are many issues with the O2 website with outdated information and broken links. I really like the look of the O2 IE website. It looks neat and sleek with announcements displayed prominently on the home landing page. Any updates to the website are announced beforehand : http://community.o2online.ie/t5/Announcements/Outage-on-o2-ie/m-p/567376#M116

I have also noticed that there are admin staff who will answer and resolve direct customer account problems. Just one of them linked here:

http://community.o2online.ie/t5/Billpay/Can-t-send-texts-or-access-internet/td-p/554786

Browsing the community will show many such instances.

My question is; Why can't the O2 UK web team be as diligent and efficient as their Irish counterparts??

Announcement on O2 IE home page : http://www.o2online.ie/o2/

O2 UK just go offline without prior warning such as 11.40pm tonight!!

I think it's been well documented previously by community members and suggestions have been asked for and we have put them forward. I think implementation is long overdue!

[Pickles]

They let me in

[perksie]

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@Pickles wrote:

They let me in

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I wonder if that says anything about Liquid?

[Anonymous]

I am suprised pickles got in haha

[Pickles]

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@Anonymous wrote:

I am suprised pickles got in haha

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So am I haha

[Liquid]

That I'm common scum:(

[perksie]

Try again, probably an issue with the site.

Clearing your browser cache might help.

[jonsie]

Feel bad for you Liquid:smileysad: They aren't fussy who they let join so you're infamy (in for me) may precede you

[Liquid]

Haha I prefere jonsies version to mine:)

Ill give it another go later when I get home.