This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

5G woes

BigAndyBee
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎10-11-2023 10:01

on ‎10-11-2023 10:01

Excuse the long story.

 

So my last phone was a Galaxy S20 Ultra bought specifically because it was one of the first 5g capable phones. My next phone was a Galaxy S22 again 5G capable.

My home is literally within sight of a 5G tower and my City has pretty decent coverage.

The second my phone gets connected to 5G it stops dead!

I tried running a speedtest and the best speed I get is about 1 Mbps.

I often listen to podcasts as I walk home. When I am in a 4G area - all is fine. Halfway up the road I connect to 5G and it stops dead.

My other half on a different network gets amazing download speed on her 5G.

The Helpful staff in the O2 shop in Bridgwater listened to my tale of woe and swapped the Sim . . . no luck.

 

I got the Samsung shop to have a look at my phone and its fine.

I am a little frustrated because I bought the S20 specifically for the 5G. I used to get decent speeds on 4G (30+Mbps) so probably wouldn't have bothered.

Thoughts anyone?

 

 

Message 1 of 5
1,009 Views
0 Kudos
4 REPLIES 4

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

‎10-11-2023 10:21 - edited ‎10-11-2023 10:21

‎10-11-2023 10:21 - edited ‎10-11-2023 10:21

@BigAndyBee 

Over subscribed 5g in your area needing more investment and bandwidth to cope.

Especially prevalent in Cities with lots of customers on the same network.

4G is fine for podcasts so loc

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,000 Views

ForumFanatic
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎10-11-2023 10:21

on ‎10-11-2023 10:21

Damn thats pretty annoying. I'm not exactly sure why that's happening, the only short term fix I could propose is limiting your mobile data to 4G in these areas through your mobile data settings.

 

Hopefully you get sorted!

Message 3 of 5
1,000 Views

Enlli
Level 68: Extraordinaire
In response to ForumFanatic
  • 8840 Posts
  • 63 Topics
  • 1793 Solutions
Registered:

on ‎10-11-2023 10:29

on ‎10-11-2023 10:29

5G is None Stand Alone (NSA) it needs 4G infrastructure work. If 4G is not up to the mark then 5G will still struggle

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 4 of 5
996 Views

Oxonian
Level 37: Blazing a Trail
  • 11043 Posts
  • 283 Topics
  • 33 Solutions
Registered:

on ‎10-11-2023 19:34

on ‎10-11-2023 19:34

@BigAndyBee 

Are you on PAYG perchance ?

Have you tried a SIM from another network in your 'phone ? If so, what happened ?  

Message 5 of 5
966 Views
0 Kudos
Top Kudoed Authors
View All
Top