I'll post here as well as discussions and feedback, as one of my, many, gripes about o2.
I was passed on to a second "guru" who was only interested in telling me my year warranty was 6 months, and expired. I've had the 'phone 5 months... Annoying to be rushed into answering. Repeatedly.
Some more;
Two visits to the shop just to get it sent off.
Banged from pillar to post, no one really able, (interested?) on giving me a proper reply to my query. In warranty, out, in, out, (shake it all about?), damaged, covered, etc. They woudn't even return my 'phone unless I contacted the shop. Who told me to contact repairs....
"Promised" a call back that day, 8 hours later none came.
Told the screen was smashed, chipped. Eventually they agreed it was just lightly scratched. As the receipt from the shop said!
Apparently, my warranty is void as the screen has light scratches, and the case is scratched, and has a "gouge", so the defective battery won't be replaced until I give them over £230..... Better than the £400 odd I was told once! Great get out, your 'phone has a mark, so we won't repair defective parts...I wish I had that line whilst trying to keep Trident subs going!!! Unfortunately, (must be my age), I would never dream of insulting a client with that drivel.
On of the lads at work, (and I am letting everyone know about my woes), had his daughters refused because it had the "wrong" aftermarket case on. Say's it all!
Sadly, I still have over 18 months on my "contract", so will have to keep paying, unless the complaints/ ombudsman route fails. Will change the battery myself, even though it invalidates the "warranty"! If the 'phone actually gets sent. After a decade with o2, no trust left in their "sevice"
