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Anonymous · ‎19-04-2016

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

Bambino · ‎19-04-2016

Ah, okay. This is why I buy my phones outright. No contract (pay monthly only), unlocked, and sim free.:smileywink:

I DO NOT WORK FOR O2

MI5 · ‎19-04-2016

Yeah, generally a much easier option.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎19-04-2016

Appreciate the support @Anonymous, lots of good info there

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Anonymous · ‎19-04-2016

Thanks people, now 02 are telling me that I need to use a non 02 UK REGISTERED SIM to enter the unlock code! Fine thing telling me that now after 11 days!!! AAAAARRRGGGHHH!!!

Anonymous · ‎19-04-2016

@Toby wrote:
Appreciate the support @Anonymous, lots of good info there

Yes, agreed. Thank you

MI5 · ‎19-04-2016

@Anonymous wrote:
Thanks people, now 02 are telling me that I need to use a non 02 UK REGISTERED SIM to enter the unlock code! Fine thing telling me that now after 11 days!!! AAAAARRRGGGHHH!!!

No you don't - it's ANY non O2 sim card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎19-04-2016

Jess Christ.....

Hard lock incoming...

viridis · ‎19-04-2016

Jesus's sister innit

Cleoriff · ‎19-04-2016

@viridis wrote:

Jess Christ.....
Hard lock incoming...

Jesus's sister innit

Thanks for the explanation. I was confused for a minute there.....

Veritas Numquam Perit

jonsie · ‎19-04-2016

I have a feeling this phone is now permanently locked to O2.

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11 days and counting - for unlock