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02 themselves are doing the hacking through their app.

Dcjim
Level 1: Joiner
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02 are doing the hacking through their app. Look through all the small print and contract. 
They have made sure that you agree to their interference in your photos, emails, music app. 
look closely at the “competitions” provider. It’s a hacking service. 
they are a criminal company and should be shut down. 
all of the people they’re extorting should get compensation. 
utter criminal, corporate bar stewards 

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Enlli
Level 71: Golden Child
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If you agree to something it's not hacking.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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