From the posts i have seen so far, alot of you have problems with phone deliverys. I ordered a new iphone on the 12th, for delivery between 8 and 10.30 on the 15th, paid the extra money, so should be all good. By 12, no sign of phone, called 02, to be told delivery driver was knocking on my door, must be a ghost, told have to get refund from DHL/UK Mail, UK Mail say 02 never ordered or paid them for timed delivery, so no refund, called 02, got a women customer service agent, who refused to help, just said go back to delivery company, and here we go round in circles.
Eventually at 4.15 knock on door, UK Mail, nothing on his sheet to say timed delivery blah blah, by then had enough, missed 3 meetings waiting for this delivery, refused it, sent back, the only help i got from 02 was the returns people, he contacted UK Mail, confirmed they had phone and were returning, issued refund for extra delivery cost, and apologised, now finally today back on sim only deal till i get back from work and can change providers, maybe a bad day for their customer service agent, but they could have tried to help, rather than talking rubbish and refusing to except they had charged me for something they had no intention of supplying. Rant over.
