General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Huawei redemption website issue

I'm aware that you cannot claim until 30 days after your purchase, but has anyone reported the issue they have with the captcha on the site? Is this the correct place to place such an issue? I'm sure this will cause issues for people when they decide...

O2 recycle

DO NOT USE O2 RECYCLEI sent my Samsung galaxy S7 to O2 recycle after being offered £85!After receiving my old phone they are now saying that the offer has been reduced to £17 due to screen burn!Well O2 recycle I have pictures proving that this phone ...

Blocked phone for no reason

O2 is one of the worst networks been with o2 for more then 3years yet they keep asking me to more money for my phone when I don’t even owe them a penny taking them to court

02 recycling rip off

hi- having sent 4 phones to 02 for recycling and being told I'd get £200+ back and having a tracked receipt from Royal Mail which says they delivered to 02's Macclesfield Depot, 02 now are trying to tell me they never received the phones and that I m...

Phone Undervalued

So I was warned about using the 02 recycling service by a friend who said phones always get valued then 02 come back with some ****** and bull story about some damage or other then offer you about 3 quid for your immaculate phone. Lo and behold that'...

Outstanding customer service

I visited the O2 shop in Wallsend Forum today and bought a new phone. I was served by Yersin who was incredibly patient when I couldn't remember my account password. He explained the tarriffs and put me on a much more suitable plan for my use. He def...

O2 Travel USA

Hi all, just wondering what speeds everyone is getting with O2 Travel to the US? We're going to LA in a couple of weeks and just want to plan whether or not we need to buy a sim when we're out there. I know that O2 has improved a lot in Europe, so ho...

Poor network & even worse Customer service

I have been a customer with o2 for a very long time, however the past year with them has been frustrating to say the least. I cannot get any 4g, barely 1 bar of 3G.. often reverts to E. Calls cut out repeatedly, I can’t even make a call from my own h...

Forum problems

Well I used the search function, but could not find the old forum problems topic, so if the Mod team can find it, feel free to merge... I have been struck by the unread post issue this morning. Due to a lack of sleep I have read the same thread 3 tim...

Time To Say Goodbye To O2

Have got my pac code from o2 today they cannot match current offers by sky mobile etc.