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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4004 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 13281 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 13599 Views
  • 89 replies
  • 0 kudos

Resolved! pay&go big bundle

alright so I got my new payg sim, topped up £10 and received the monthly bundle.. but there's an offer of 50% more extra data and if I text 20202 BALANCE I see I only got 500MB .. any thoughts?

Anonymous by Not applicable
  • 1309 Views
  • 3 replies
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Resolved! Sundial App

Hi peepsI wonder if anyone can help?I was chatting to a photographer friend of mine who was telling me of an app called "Photo Sundial" that he uses.I just checked the app store and it's not available, is this only available for iphone's? because if ...

Anonymous by Not applicable
  • 2436 Views
  • 20 replies
  • 0 kudos

Resolved! monthly deals + riddle

if for example I choose a 12 month contract of 500MB data for £12 p/month and at the end of the month I still have 200MB data and minutes left, will it sum up to the next 500 or I can only have a maximum of 500 per month? and if I decide to end the c...

Anonymous by Not applicable
  • 2691 Views
  • 12 replies
  • 0 kudos

Resolved! How to I report a cabinet fault next to a mast?

I am trying to find out how to report an electrical fault on a cabinet associated with an O2 mast. The Live Chat has been busy all afternoon and there is a 15 mins or more wait on the phone. Storm Frank blew the top off a cabinet exposing the wiring ...

Anonymous by Not applicable
  • 1495 Views
  • 16 replies
  • 0 kudos

Resolved! restiction / bars

was imposed restriction, I received information from o2, if you will pay the bill on Friday, restriction will be automatically removed.

Anonymous by Not applicable
  • 1160 Views
  • 6 replies
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Resolved! Downloading business invoices and usage date.

How many times must us business owners complain about the platform you force us to use to download our invoices. Its archaic! Its almost like you dont want to see what your charging us for... How about a simple download button that acutualy downloads...

Anonymous by Not applicable
  • 788 Views
  • 3 replies
  • 0 kudos

Resolved! Upfront Cost Refund

Need some help here. My son took out a new contract as he has been using a contract under my name until this one has run out. I was assured by O2 that if he took out a new contract they would then merge the contracts and he could continue to use the ...

Anonymous by Not applicable
  • 3094 Views
  • 13 replies
  • 0 kudos

New to o2 community 😉💛

Hi guys! So I'm new here, after years of searching for ways to test phones out and give my feedback I THINK I'm in the right place... So what is the best way forward here? Am I supposed to answer & help peoples questions to get more points orrrr? I'v...

Anonymous by Not applicable
  • 2211 Views
  • 12 replies
  • 0 kudos