02 Water Warranty Scam, could you be affected

[Anonymous]

Hi all

I wanted to post this as I think its really serious.

Last week my 4 month old Samsung Note 2 died, I'm a computer tech, so I tried everything I could to bring it back alive, after much searching it looked like a pcb fault. 

Not a problem phone is still under manufacture warranty, so  I contact 02 who arranged a repair.

Monday came, I looked at the repair log and it said the tech has dismantled and diagnosed a fault in under 22 min, I assumed then that they had come to the same conclusion as me and put it down to a dead PCB, so I rung 02 to confirm this, I then got a shock as they said there not repairing the phone its had water damage?, thus voiding the warranty

I was shocked its never been near water, I argued and requested evidence, this is what they sent 

no time stamp, no series number. The picture you see is what is under the battery?. The circuit isn't from this phone its a random circuit put there to make it look like its been dismantled (found a pic of a dimantled note 2 on the Internet and it doesn't match. The picture is also blurry, and doesn't show anything.

Now all new phones have a water indicator, this covers the manufacture, it cant be bypassed, any liquid it triggers, that's its design. 

So I requested the phone back, and when I got it, the water indicator (which is there to cover samsung and 02) hasn't tripped, and the warranty sticker is still on there. Yet 02 claim the tech dismantled the phone and water damage. 

I told 02 this and basically there not interested, go to the manufacture, and tell them.

So 02 have lied, and there de frauding me as they wont give me a new handset, yet they still want me to pay for a the contract?

Im still arguing with 02 at the moment, they say that they go on the tech report, yet ive sent them evidence to contradict this water damage claim, and they don't care, not there problem not happy go to the manufacture and pay them to check it. 

So I wanted to let everyone know about this, 02 are refusing to repair my phone even thought ive provided evidence showing another samsung galaxy s3 (mine is a note 2, but there basically the same) showing the water indicator that hasn't tripped, and the technical report from the repair company claiming water damage,

ive goggle this and it looks like a lot of people are getting de frauded. In my case how can a phone have water damage, yet the thing that tells the tech there's water damage, hasn't tripped? Cant be done.

I would like to hear if anyone else has had this issue, I think this is one of the most serious cases of fraud a mobile company has done? And if 02 are reading this post some reasons as to what your doing, (funny enough I did some research into the repair company 02 uses and there being investigated for doing exactly what I put above). 

Let us know, and ill keep you all posted on what 02 are going to do, this could be black day for 02!!!

[Liquid]

Can't wait for this hydrophobic coatings to take off(come down in price). Try and claim water damage then my friends;)

[Anonymous]

Same happened to me. Sent Galaxy S3 back on Monday (7/1/14) with a wifi connectivity issue, told on the 8th that the phone had LCD and Speaker damaged and the repair bill would be £141. On ringing O2 bemused they told me that the water indicators on the screen and speaker showed water contact and that the warranty was invalid, so I would have to pay £141 and then they would look at the wifi issue!!!!

After telling them it has never been dropped in water they told me it could have happened if I used the phone in the rain - not fit for purpose then??

Basically they told me I could not take it any further and would have to contact samcsung if I had a problem with this,

PS it was ANOVO UK that did the <cough> repair.

End of contract bye bye O2 bye bye Samsung

[Toby]

Hi colwall.

Sorry top hear that this wasn't a satisfactory outcome

I'll pass on your feedback to the rest of the team.

Do you think you'll try talking to Samsung?

[MI5]

Get the phone back and send it to Samsung for repair. Anovo regularly claim water damage for phones that aren't - Just search on here and Google to see how many times this happens.