02 Water Warranty Scam, could you be affected

[Anonymous]

Hi all

I wanted to post this as I think its really serious.

Last week my 4 month old Samsung Note 2 died, I'm a computer tech, so I tried everything I could to bring it back alive, after much searching it looked like a pcb fault. 

Not a problem phone is still under manufacture warranty, so  I contact 02 who arranged a repair.

Monday came, I looked at the repair log and it said the tech has dismantled and diagnosed a fault in under 22 min, I assumed then that they had come to the same conclusion as me and put it down to a dead PCB, so I rung 02 to confirm this, I then got a shock as they said there not repairing the phone its had water damage?, thus voiding the warranty

I was shocked its never been near water, I argued and requested evidence, this is what they sent 

no time stamp, no series number. The picture you see is what is under the battery?. The circuit isn't from this phone its a random circuit put there to make it look like its been dismantled (found a pic of a dimantled note 2 on the Internet and it doesn't match. The picture is also blurry, and doesn't show anything.

Now all new phones have a water indicator, this covers the manufacture, it cant be bypassed, any liquid it triggers, that's its design. 

So I requested the phone back, and when I got it, the water indicator (which is there to cover samsung and 02) hasn't tripped, and the warranty sticker is still on there. Yet 02 claim the tech dismantled the phone and water damage. 

I told 02 this and basically there not interested, go to the manufacture, and tell them.

So 02 have lied, and there de frauding me as they wont give me a new handset, yet they still want me to pay for a the contract?

Im still arguing with 02 at the moment, they say that they go on the tech report, yet ive sent them evidence to contradict this water damage claim, and they don't care, not there problem not happy go to the manufacture and pay them to check it. 

So I wanted to let everyone know about this, 02 are refusing to repair my phone even thought ive provided evidence showing another samsung galaxy s3 (mine is a note 2, but there basically the same) showing the water indicator that hasn't tripped, and the technical report from the repair company claiming water damage,

ive goggle this and it looks like a lot of people are getting de frauded. In my case how can a phone have water damage, yet the thing that tells the tech there's water damage, hasn't tripped? Cant be done.

I would like to hear if anyone else has had this issue, I think this is one of the most serious cases of fraud a mobile company has done? And if 02 are reading this post some reasons as to what your doing, (funny enough I did some research into the repair company 02 uses and there being investigated for doing exactly what I put above). 

Let us know, and ill keep you all posted on what 02 are going to do, this could be black day for 02!!!

[adamtemp64]

http://www.mobilenewscwp.co.uk/2013/03/15/o2-wins-hat-trick-of-gongs-at-mobile-news-awards-2013/ look who won in the repair sector??? and regenersis only bought the nordic arm of anovo.

the complaints review servise is the way to go along with the manufacturer.

[version7point0]

Hi Nathan.

I would chance sending it off again.

I recently had to send my brother in laws phone off as the screen appeared to resemble a rainbow, first time off they deemed it out of warranty due to a cracked LDC. 

When the phone got back to store there was no sign of any damage, so sent it off again, straight forward swap and a result.

[Anonymous]

O2 repair service, why are people still using it, the problems & " water damage issue " have been known for years. 

I find it easier & safer to deal directly with the manufacturer.

[Anonymous]

i wish i had gone to the manufacture, feel such an idiot i didnt, im lodging a formal complaint with 02, and i contacted the mobile network ombudsman and trading standards. 

I also sent my evidence over to samsung explaining that 02 are defrauding them as well as customers, im just sending over the evidence to nokia, apple htc to warn them about 02 defrauding customers, and to watch out.

[Liquid]

First well written report of a scam I've seen on these forums. Ill be keeping a close eye on it to see where it heads:)

Best of luck to you.

[Anonymous]

Well not good, just spoke to samsung, they are not happy with 02, but even worse there going to take my phone in for a second opionon, but guess what there sending it to the same blinking company!!! WERE ALL DOOMED!!!

Im waiting to hear from them they said they mayby able to book it in with another company called inter city communication, going to do a companies house check on them first.

Im not letting 02 get away with it, im still working on the website, someone needs to accountable, i know technically its not 02s fault its the repair company, but 02 are allowing them to do this to there customers, i ran my own business, i know i would never want my customers to be defrauded, i couldnt tell you how many times i went out my way to help my customers get there goods sorted, when say a pc failed, and the manufacture refused to warrant it? 02 need to improve and be accountable. If they just looked at my evidence and used there own common sense i wouldnt be going at them like this. 

Still ill keep you all updated the battle is only young got a long way to go, (just miss my bloody mobile, and my sat nav :D)

[Liquid]

Throwing out an idea here but highlight the company which is failing and then state who's using them eg O2 whoever.

You can strike them from the list once its made official they have changed companies:)

Just be careful I'd hate to see a good intentioned site go down from a libel suit:(

[Anonymous]

well guess what, shock and amazment, just got off the phone to 02, they have reviewed my evidence, and they agree that the phone doesnt match the technical report, they can see the water indicator hasnt tripped, yet the report claims water damage, they cant get a proper explination from Regenersis, so 02 are sending out a replacment handset 

I should get the handset 2moz or tuesday, mayby this is a wake up call to 02.

[Liquid]

Nah this this is a shut up Nathan and don't finish the website call:D

[MI5]

Sense seems to have prevailed and you have got the correct result - Just a shame you had to fight for it. It does not fill anyone with hope when reading this if their phone subsequently becomes faulty.... I still think Anova/Regenersis have a lot to answer for....