As an 02 customer I have had previous issues re internet and attempting to top-up however now I am currently dealing with no internet in the central liverpool area, which is a city centre and having been informed by 02 staff that it is a mast "upgrade" they can neither provide a time frame for resolution nor recompense for 2 days internet-less as a result of issues at their end.
Please note I pay two £30 tarifs a month, I presumed I paid for good internet service and honest advice.
I ask anyone else on 02 have you had any further advice on this topic and/or response from 02 as to a time frame or the real issue that caused the mast "upgrade".
Not impressed by the lack of communication also, no email (i can still access wi-fi), texts, calls to notify me and my colleagues/friends re this error.
Can anyone help!?
