Guides & Reviews
cancel
Showing results for 
Search instead for 
Did you mean: 

Browse the Community

How-to Guides

Find helpful guides written by the community.

73 Posts

Reviews

Read and leave reviews.

124 Posts

Activity in Guides & Reviews

Guide: Adding and removing O2 Extras

We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contr...

Extras - screenshot of the Disney+ email from O2 choose extra.PNG confirm extra.PNG Extras - screenshot of the Disney+ email from O2
jonsie by Level 94: Supreme
  • 69741 Views
  • 52 replies
  • 9 kudos

Guide - How do I find my own mobile number?

Hi there! This is one of our most-viewed guides! If you landed here in search of info on what your mobile number is, would you mind letting us know some details on why you're searching for this, in our feedback topic here? We'd like to gather some in...

Community_STS_PAC2.png Community_STS_1.png Community_STS_2.png image3.jpg
pgn by Level 74: Whizz kid
  • 571460 Views
  • 33 replies
  • 6 kudos

Apple Watch FAQs & Activation Guide

Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...

Your paragraph text (5).png Error Code Apple Watch Guide.png Apple Watch 2.jpg
Dave-O2 by Community Manager
  • 3791 Views
  • 30 replies
  • 2 kudos

Unlocking an O2 phone to use a different SIM card.

Please note: all new O2 devices are sold unlocked, so you just need to test a different SIM in the phone before you request unlocking. If it is indeed locked, then you can follow the rest of this guide. Note also that since June 2018 it is completely...

Community_STS_PAC2.png Community_STS_1.png Community_STS_2.png muhammad-zaqy-al-fattah-Lexcm-6FHRU-unsplash.jpg
MI5 by Level 94: Supreme
  • 461418 Views
  • 175 replies
  • 9 kudos

Guide - Gift With Purchase

Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...

ultra.png DaveO2_0-1700833023304.png A54.png S23.png
Dave-O2 by Community Manager
  • 11316 Views
  • 76 replies
  • 5 kudos

How can I sort out my network issues?

Things to check before contacting O2: If you haven’t already, check the Network Status Checker (http://status.o2.co.uk) for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to regi...

adamtemp64 by Level 66: Unequalled
  • 70355 Views
  • 31 replies
  • 8 kudos

Spend Caps on O2

Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some excellent help here so I won't repeat it, but some p...

jan-antonin-kolar-Sc5HUu4XzTk-unsplash.jpg
MI5 by Level 94: Supreme
  • 56542 Views
  • 18 replies
  • 8 kudos

How to get your PAC [June 2021 Update]

You can find an updated cancellation guide, including the PAC/STAC changes that came into place on 1st July 2019, here. In addition to the "old" methods below, you can now obtain your PAC via a simple free text message. The easiest way text PAC to 65...

Community_STS_PAC2.png Community_STS_1.png Community_STS_2.png
MI5 by Level 94: Supreme
  • 558747 Views
  • 77 replies
  • 12 kudos

How to Top Up (PAYG)

Updated by @Cleoriff 01/02/2023 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top ...

pexels-kote-baeza-141362.jpg
Cleoriff by Level 94: Supreme
  • 119070 Views
  • 35 replies
  • 3 kudos

Guide: Connecting your Samsung Smartwatch

It's time this was written up as a guide, so here goes. If you buy your watch from O2, it should be setup for you at the time of purchase. If you buy elsewhere, you'll need to go in store to get setup. Samsung watch setup. 1. Contact O2 and get them ...

MI5 by Level 94: Supreme
  • 20331 Views
  • 32 replies
  • 4 kudos