We get many queries about adding O2 Extras on the Community Here is a step-by-step guide on adding and removing Extras Adding an Extra When you upgrade or take out a new contract on O2 there is usually a choice of an Extra included with the new contr...
Hi there! This is one of our most-viewed guides! If you landed here in search of info on what your mobile number is, would you mind letting us know some details on why you're searching for this, in our feedback topic here? We'd like to gather some in...
Hello, everybody Another hot topic I've spotted on the Community is members questioning error codes being received when trying to set up their new Apple Watch In response to this, I've created a guide, which breaks down what steps need to be taken to...
Please note: all new O2 devices are sold unlocked, so you just need to test a different SIM in the phone before you request unlocking. If it is indeed locked, then you can follow the rest of this guide. Note also that since June 2018 it is completely...
Hey, everybody After a couple of months as Community Manager, I've noticed one of the biggest trends we see from members, are questions on how to redeem their Gift With Purchase after a recent order. In order to try and resolve these queries directly...
Things to check before contacting O2: If you haven’t already, check the Network Status Checker (http://status.o2.co.uk) for the exact postcode. If a fault shows on the live status page, O2 will already be working to fix it, and you’ll be able to regi...
Any contracts taken after 1st October 2018 can have a spend cap applied. If your contract was taken prior to that point, you must wait until you upgrade, change or renew your contract. O2 have some excellent help here so I won't repeat it, but some p...
You can find an updated cancellation guide, including the PAC/STAC changes that came into place on 1st July 2019, here. In addition to the "old" methods below, you can now obtain your PAC via a simple free text message. The easiest way text PAC to 65...
Updated by @Cleoriff 01/02/2023 *** There are various ways to Top up a PAYG mobile, if the the FIRST top up fails for any reason you can use a voucher to complete the top up. These are available from any O2 shop or other shops displaying a green top ...
It's time this was written up as a guide, so here goes. If you buy your watch from O2, it should be setup for you at the time of purchase. If you buy elsewhere, you'll need to go in store to get setup. Samsung watch setup. 1. Contact O2 and get them ...