unknown numbers

[ShaneB]

i did a sim swap yesterday on my new iPhone 14 as o2 instructed me to regarding 5g , now all my contacts are going in unknown and outgoing are being received unknown, totally crap for a business .

[MI5]

@ShaneB 

Seems to be endemic with O2 just lately.

Turning off 4g and wifi calling seems to be a workaround for some but you need to report it to O2 for investigation.

[Gserp21]

I’ve had the same issue and I keep disconnecting from the network. If it’s on Wi-Fi comes home unknown if on 4g comes up. Been with o2 for two weeks! B

[peter79]

same issue here just done a sim swap with o2 as my old one was worn now all my incoming calls are uknown and nobody at o2 is helping

[gmarkj]

Sounds like you have tried the normal customer services route, and with no joy @peter79 we can ask the community advisors if they can help.

Can you see if you can get this fixed please @O2Sarah- ?

[O2Sarah-]

Thanks again @gmarkj 

@peter79 I will send you a private message so we can look into this.